Summary
Overview
Work History
Education
Skills
Timeline
Generic

Eda Beams

Middleton,ID

Summary

Hardworking and motivated employee with 4.5 years of people managing experience and a record of success at Motorola Solutions, Inc. Solid history of balancing team performance, customer service, and meeting business objectives. Dedicated to working closely with internal teams to maximize productivity and optimize procedures. Decisive leader with strategic planning and organizational skills.

Additional current roles:

  • Motorola Solutions Employee Brand Ambassador
  • Co-Lead - VBC Leadership Business Council
  • SWE Member - MSI Chapter
  • Secretary - SW Idaho SWE Chapter

Overview

39
39
years of professional experience

Work History

Customer Success Onboarding Advocate

Motorola Solutions
11.2023 - Current
  • Act as the main point of contact for new customers during the onboarding phase, ensuring a smooth transition and addressing any concerns or questions they may have.
  • Collaborate with cross-functional teams, including sales and product development, to gather feedback and make necessary improvements to the onboarding process.
  • Have a deep understanding of the multiple MSI products and features which helps effectively guide customers through the onboarding process.
  • Work proactively to identify and address any potential roadblocks or challenges that customers may face during the onboarding phase.

Manager, CommandCentral Training Delivery Team

Motorola Solutions, Inc.
12.2021 - 11.2023
  • Managed team of high performers remotely to ensure our focus stays current in the fluid environment of CommandCentral.
  • Tasked to learn CommandCentral software suite products from LXP and build course outlines. Team responsible for creating instructor-led training materials and slide decks for products as well as presenting training remotely or in person.
  • Collaborated with multiple product owners/managers and other internal teams to ensure positive customer adoption and experience.

Lead Training Specialist, Central Region

Motorola Solutions, Inc
05.2020 - 12.2021
  • First line supervisor to a team of remote trainers
  • Complete performance appraisals, monitor and approve weekly tasks
  • Designed multiple online CommandCentral CAD, Responder and IBR in May 2021

Senior Training Specialist

Motorola Solutions, Inc.
05.2016 - 05.2020
  • Excel at presenting training and communicating in person or remotely
  • Voted #3 of the best presenters at Summit Conference 2019
  • Created the CAD Course Outline that is used today for training as well as a pre-site list for all of our CAD trainers to utilize
  • Driven to learn and apply new changes in the software to remain a Subject Matter Expert

Idaho Peace Officer Standards & Training Academy Instructor

State of Idaho POST
02.2015 - 03.2016
  • Applied strong analytical thinking in order to move all Police recruit teams through multiple scenario based training in a single training session
  • Utilized time management strategies and working with other Cadre members to accomplish goals
  • Attention to detail was imperative to successfully move as many training teams through the maximum number of scenarios.

Records Division Manager

Nampa Police Department
07.2014 - 03.2016
  • Command Staff Position as Records Manager of 16 person division
  • Leveraged effective leadership skills to effectively identify deficiencies and opportunities to improve policies, procedures and controls.
  • Set and monitored division-wide policies, procedures and cultural standards.

Telecommunicator/Dispatcher

Nampa Police Department Emergency Services
Nampa, ID
04.1994 - 07.2014
  • Police, Fire, and EMS Dispatcher.
  • Head of Training Team for New Hires
  • Used Spillman software for 10+ years
  • Trained Hostage Negotiator

Radio Operator/Administrative Specialist/Unit Supply Sergeant

U.S. Army / U.S. Army Reserve
07.1985 - 03.1998
  • Radio Operator - UHF/VHF radio operator on Tactical Missile Site in Germany.
  • Retention Non-Commissioned Officer .- Discussed re-enlistment options with soldiers
  • Supply Sergeant - Responsible for managing large annual budget to ensure Unit had supplies.

Education

Executive/Legal Secretarial Degree -

ITT Technical Institute
Boise, Idaho
06.1990

High School Diploma -

Notus High School

Skills

  • Analytical Thinking
  • People Management
  • Leadership
  • Collaboration & Teamwork
  • Conceptual Thinking
  • Coaching
  • Project Management
  • Developing Long Term Customer Relationships
  • Time Management

Timeline

Customer Success Onboarding Advocate

Motorola Solutions
11.2023 - Current

Manager, CommandCentral Training Delivery Team

Motorola Solutions, Inc.
12.2021 - 11.2023

Lead Training Specialist, Central Region

Motorola Solutions, Inc
05.2020 - 12.2021

Senior Training Specialist

Motorola Solutions, Inc.
05.2016 - 05.2020

Idaho Peace Officer Standards & Training Academy Instructor

State of Idaho POST
02.2015 - 03.2016

Records Division Manager

Nampa Police Department
07.2014 - 03.2016

Telecommunicator/Dispatcher

Nampa Police Department Emergency Services
04.1994 - 07.2014

Radio Operator/Administrative Specialist/Unit Supply Sergeant

U.S. Army / U.S. Army Reserve
07.1985 - 03.1998

Executive/Legal Secretarial Degree -

ITT Technical Institute

High School Diploma -

Notus High School

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Eda Beams