Eda Green
North Hollywood,CA
Summary
A dynamic professional with a proven track record in small business operations and market research, honed at Ema Transport and other leading companies. Excelled in driving business development and optimizing performance, achieving a notable increase in customer satisfaction. Skilled in data analysis and customer relations, I bring an entrepreneurial spirit and strategic decision-making to every challenge.
Overview
6
6
years of professional experience
Work History
Company Owner
Ema Transport
02.2021 - 04.2022
- Created a comprehensive business strategy by analyzing market trends.
- Managed 10 employees by supervising daily tasks.
- Assisted in recruiting, hiring and training of team members.
- Developed lasting alliances with essential clients by employing customized interaction approaches.
- Enhanced budget distribution for achieving higher ROI.
- Quickly intervened in repeat punctuality issues to prevent habit formation.
- Fostered long-term partnerships with key clients through personalized outreach efforts.
- Facilitated acquisition of financing to drive special projects and organizational scaling.
Front Office Manager
Continental Automotive
10.2019 - 02.2021
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
- Delegated tasks to streamline operations and boost morale.
- Resolved booking discrepancies promptly to maintain guest trust.
Assistant Event Manager
Fantasy Production Int.
09.2018 - 09.2020
- Managed budgets, ensuring cost-effective event organization without compromising quality.
- Supported the Event Manager in overseeing all aspects of event production from concept to completion.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Delivered prompt payment for event vendors, venues, staff and transportation providers.
- Trained and supervised event staff to complete tasks on time.
- Implemented contingency plans to address last-minute changes or unforeseen events.
- Coordinated travel and accommodations for event attendees.
- Collaborated with cross-functional teams to successfully execute large-scale events.
- Assisted in creating detailed floor plans and layouts that maximized space utilization while adhering to safety regulations.
Hotel Management Trainee
Resort Centinera
06.2017 - 09.2019
- Tracked departmental metrics to boost operational efficiencies.
- Utilized Oracle software to efficiently update and manage hotel room assignments alongside guest details.
- Maintained thorough records for permits, licenses, and taxes.
- Boosted revenue by 4% over three months through effective marketing strategies for event spaces.
- Developed leadership, management, and negotiation skills under the guidance of the General Manager and other departmental leaders through hands-on work and shadowing.
- Provided services efficiently and with high level of accuracy.
- Analyzed and evaluated business data to identify opportunities for improvement.
- Oversaw the day-to-day operations of a 180-room hotel with a staff of 65 employees.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Monitored departmental performance for continuous improvement and efficiency.
- Solicited and reviewed guest feedback and promptly resolved complaints.
Practice/Internship
Foreign Trade Chamber of Bosnia & Herzegovina
09.2016 - 09.2018
- Applied theoretical knowledge to practical, job-relevant scenarios.
- Analyzed problems and worked with teams to develop solutions.
- Managed concurrent tasks efficiently within stringent time constraints.
- Gained insights by representing Bosnian Foreign Trade Chamber during events in Austria.
- Designed detailed project documents to aid executive staff.
- Conducted research for various projects, leading to well-informed decisions and successful outcomes.
- Prepared comprehensive reports summarizing data analysis findings, informing key decision-makers of important trends and patterns.
- Participated in planning and execution of community outreach programs, strengthening community relations.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
- Generated ad-hoc reports to support executive decisions.
Education
BBA - Hotel Hospitality & Tourism Management
Modul University
Vienna Austria07.2019
Skills
- Customer relations
- Small business operations
- Personnel management
- Business development
- Market research
- Performance analysis
- Cost analysis and savings
- Driven and determined
- Verbal and written communication
- Entrepreneurial personality
- Work Planning and Prioritization
- Strategic Decision-making
- Issue resolution
- Sales development
- Data analysis
- Excel functions
- Report writing
- Data interpretation
- Data entry
- Microsoft Word
- Microsoft Excel
- Attention to detail
- Filing and data archiving
- Office administration
- Document scanning
- Document processing
Languages
Croatian
Native or Bilingual
Bulgarian
Elementary
English
Full Professional
German
Full Professional
Latin
Professional Working
Serbian
Native or Bilingual
Slovenian
Professional Working
Spanish
Elementary
Russian
Elementary
Timeline
Company Owner
Ema Transport
02.2021 - 04.2022
Front Office Manager
Continental Automotive
10.2019 - 02.2021
Assistant Event Manager
Fantasy Production Int.
09.2018 - 09.2020
Hotel Management Trainee
Resort Centinera
06.2017 - 09.2019
Practice/Internship
Foreign Trade Chamber of Bosnia & Herzegovina
09.2016 - 09.2018
BBA - Hotel Hospitality & Tourism Management
Modul University
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