Eda Harizaj
Tirana
Summary
Confident HR professional with a solid background in sales, combining expertise in both areas to effectively drive talent acquisition and retention strategies. Proven ability to build and nurture relationships, both with clients and candidates, resulting in successful recruitment outcomes and increased sales performance. Furthers success by strengthening staff training, streamlining internal systems and facilitating sales techniques.
Overview
10
10
years of professional experience
Work History
Human Resources Specialist
Smartwork
01.2023 - Current
- Managed contracts, on-boarding and screening to facilitate smooth employment processes.
- Conducted phone and face-to-face interviews with candidates utilising excellent judgment.
- Managed candidate hiring processes, from shortlisting candidates to hiring and onboarding.
- Provided support to employees with various HR-related issues and liaised with heads of department to find resolutions.
- Communicated with vendors and administrators to address queries and concerns and support internal and external requests.
- Established and implemented clear, reliable HR systems, precisely detailing intervention and sanction proceedings.
Human Resources Manager
GEA SERVICE
01.2021 - 12.2022
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Optimized payroll processing procedures for accuracy and timeliness using advanced software solutions.
Community Sales Manager
Iwg Plc
06.2018 - 12.2021
- Planned and executed new strategies to increase sales
- Sales office manager
- Acquired and managed new costumers
- Main contact person of the structure
Community Associate
Iwg Plc
05.2018 - 06.2018
- Responsible of organising events for important companies.
- In charge of managing new clients.
- Supported the sales team.
- Maintained exellent costumer satisfaction by assisting and helping them with any questions, quries and complaints.
- Built and maintained strong working relationships with colleagues, assisting each other to solve costumer queries.
Office Assistant
Agenzia Assicurativa di Cristina Vignati
01.2016 - 08.2017
- Supported staff with clerical tasks for well-maintained office administration.
- Created filing system for contracts, records and reports.
- Responded promptly to incoming phone calls and emails for prompt, professional correspondence.
- Coordinated company events and key client meetings.
- Managed receptionist area, greeting visitors and responding to telephone and in-person enquiries.
Office Assistant
City Council
02.2015 - 05.2015
- Managed and recorded all office-related purchasing, keeping within budges and deadlines.
- Assessed priorities and resources daily to meet deadlines and maximise productivity.
- Handled both incoming and outgoing mail for the business to maintain smooth-running external communications.
- Attended management meetings to draft agendas, take minutes and then follow up on action items.
Administrative Assistant
Longo Law Firm
09.2014 - 12.2014
- Received, sorted and directed incoming mail to mantain good communication channels.
- Managed information on company databases for different organisational activities to track history and safeguard accurate information.
- Performed administrative tasks, document management and report development for inter-departmental use.
- Answered and managed incoming and outgoing calls white recording accurate messages.
- Managed document control duties to reduce errors and maintain accurate records.
Education
Law - Law
Università degli studi di Pavia
2016
Commercial Services
Istituto Tecnico Maragliano
2013
Skills
- Human resources best practices
- Excellent communication skills
- Social media savvy
- Competitor monitoring
- Detail-orientated
- Proficient in utilizing Microsoft Office Suite
Languages
Albanian
First Language
Italian
Proficient
C2
English
Upper Intermediate
B2
Spanish
Intermediate
B1
Timeline
Human Resources Specialist
Smartwork
01.2023 - Current
Human Resources Manager
GEA SERVICE
01.2021 - 12.2022
Community Sales Manager
Iwg Plc
06.2018 - 12.2021
Community Associate
Iwg Plc
05.2018 - 06.2018
Office Assistant
Agenzia Assicurativa di Cristina Vignati
01.2016 - 08.2017
Office Assistant
City Council
02.2015 - 05.2015
Administrative Assistant
Longo Law Firm
09.2014 - 12.2014
Law - Law
Università degli studi di Pavia
Commercial Services
Istituto Tecnico Maragliano
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