Edaliana Maldonado
Lakeland,FL
Overview
19
19
years of professional experience
Work History
Guest Service Representative
Holland American Princess
03.2024 - Current
- Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Provided accurate information regarding local attractions, restaurants and activities.
- Inputted daily occupancy, room rate and revenue into property management system for updated recordkeeping and accounting.
Housekeeping Room Attendant
Holland American Princess
03.2022 - 06.2023
- Assisted in training new employees on housekeeping protocols, leading to improved staff performance.
- Demonstrated flexibility in adapting to changing priorities or special projects as required by management or guest needs.
- Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Changed bed linens and collected soiled linens for cleaning.
Quality Control Manager
McKinley Chalet Resort
03.2019 - 10.2019
- Improved customer satisfaction with thorough final product inspections and adherence to strict quality control guidelines.
- Established a system for tracking non-conformances, facilitating quick resolution and preventing future occurrences.
- Determined quality department standards, practices, and procedures.
- Reduced production defects by closely monitoring manufacturing processes and providing timely feedback to production teams.
Public Areas Supervisor
McKinley Chalet Resort
03.2017 - 09.2018
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Developed and implemented customer service policies to enhance satisfaction.
- Monitored workflow to improve employee time management and increase productivity.
Assistant Manager
Goodwill Of Central Florida
02.2005 - 08.2014
- Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Education
Ministerial Theology -
Church of God Mission Board
Orlando, United States05.2007
Associate of Applied Science - Draftsmanship
Caribbean University
Bayamon, PR07.2002
High School Diploma -
Lyman High School
Longwood, FL05.1994
Skills
- Goal Setting
- Attention to Detail
- Flexible Schedule
- Guest Orientation
- Detail Oriented
- Effective Communication
- Time Management
- Professionalism
Languages
Spanish
Native or Bilingual
Timeline
Guest Service Representative
Holland American Princess
03.2024 - Current
Housekeeping Room Attendant
Holland American Princess
03.2022 - 06.2023
Quality Control Manager
McKinley Chalet Resort
03.2019 - 10.2019
Public Areas Supervisor
McKinley Chalet Resort
03.2017 - 09.2018
Assistant Manager
Goodwill Of Central Florida
02.2005 - 08.2014
Ministerial Theology -
Church of God Mission Board
Associate of Applied Science - Draftsmanship
Caribbean University
High School Diploma -
Lyman High School