Overview
Work History
Education
Skills
Languages
Timeline
Generic

Edaliana Maldonado

Lakeland,FL

Overview

19
19
years of professional experience

Work History

Guest Service Representative

Holland American Princess
03.2024 - Current
  • Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
  • Enhanced guest satisfaction by providing exceptional customer service at the front desk.
  • Provided accurate information regarding local attractions, restaurants and activities.
  • Inputted daily occupancy, room rate and revenue into property management system for updated recordkeeping and accounting.

Housekeeping Room Attendant

Holland American Princess
03.2022 - 06.2023
  • Assisted in training new employees on housekeeping protocols, leading to improved staff performance.
  • Demonstrated flexibility in adapting to changing priorities or special projects as required by management or guest needs.
  • Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
  • Completed special housekeeping actions such as turning mattresses on set schedule.
  • Changed bed linens and collected soiled linens for cleaning.

Quality Control Manager

McKinley Chalet Resort
03.2019 - 10.2019
  • Improved customer satisfaction with thorough final product inspections and adherence to strict quality control guidelines.
  • Established a system for tracking non-conformances, facilitating quick resolution and preventing future occurrences.
  • Determined quality department standards, practices, and procedures.
  • Reduced production defects by closely monitoring manufacturing processes and providing timely feedback to production teams.

Public Areas Supervisor

McKinley Chalet Resort
03.2017 - 09.2018
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Developed and implemented customer service policies to enhance satisfaction.
  • Monitored workflow to improve employee time management and increase productivity.

Assistant Manager

Goodwill Of Central Florida
02.2005 - 08.2014
  • Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Education

Ministerial Theology -

Church of God Mission Board
Orlando, United States
05.2007

Associate of Applied Science - Draftsmanship

Caribbean University
Bayamon, PR
07.2002

High School Diploma -

Lyman High School
Longwood, FL
05.1994

Skills

  • Goal Setting
  • Attention to Detail
  • Flexible Schedule
  • Guest Orientation
  • Detail Oriented
  • Effective Communication
  • Time Management
  • Professionalism

Languages

Spanish
Native or Bilingual

Timeline

Guest Service Representative

Holland American Princess
03.2024 - Current

Housekeeping Room Attendant

Holland American Princess
03.2022 - 06.2023

Quality Control Manager

McKinley Chalet Resort
03.2019 - 10.2019

Public Areas Supervisor

McKinley Chalet Resort
03.2017 - 09.2018

Assistant Manager

Goodwill Of Central Florida
02.2005 - 08.2014

Ministerial Theology -

Church of God Mission Board

Associate of Applied Science - Draftsmanship

Caribbean University

High School Diploma -

Lyman High School

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Edaliana Maldonado