Edalmy Selpa Aguilera
Bradenton
Summary
Cashier with expertise in transaction accuracy and customer satisfaction. Strong problem-solving skills enhance overall customer experiences. Committed to maintaining high operational standards and efficiency.
Overview
33
33
years of professional experience
Work History
Cashier
Walmart 528
Bradenton
05.2024 - Current
- Processed customer transactions with precision and efficiency.
- Managed cash handling procedures to ensure accuracy in daily operations.
- Collaborated with team members to enhance customer service experiences.
- Resolved customer inquiries and complaints to maintain satisfaction.
- Maintained promotional merchandise displays to attract customer attention.
- Facilitated smooth checkout experiences by managing multiple payment methods.
- Provided change and issued receipts accurately during transactions.
- Processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Issued receipts, refunds, credits or change due to customers.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Housekeeper
Hotel Pro Agency
Sarasota
04.2023 - 02.2024
- Maintained high standards of cleanliness in guest rooms and common areas.
- Responded promptly to guest requests for additional supplies or services.
- Collaborated with team members to optimize cleaning schedules and enhance efficiency.
- Utilized cleaning equipment effectively to maintain hotel facilities.
- Adhered to sanitation and safety compliance protocols consistently.
- Resolved guest complaints regarding cleanliness in a professional manner.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Used cleaning chemicals following proper guidelines.
Cashier
Hotel Las Brisas Cuba
Holguin
06.1997 - 10.2022
- Processed customer transactions with precision and efficiency.
- Managed cash handling procedures to ensure accuracy in daily operations.
- Assisted in inventory control support, tracking stock levels and replenishment schedules.
- Collaborated with team members to enhance customer service experiences.
- Resolved customer inquiries and complaints to maintain satisfaction.
- Operated cash register efficiently and accurately.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Server
Hotel Las Brisas Cuba
Holguin
05.1995 - 02.1996
- Delivered high-quality service to enhance guest dining experiences.
- Maintained cleanliness and organization of dining and service areas.
- Collaborated with kitchen staff to ensure timely food delivery.
- Addressed customer inquiries and resolved issues promptly.
- Created a welcoming atmosphere for guests through attentive service.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Followed health safety guidelines when preparing and serving food products.
Housekeeping Supervisor
Hotel Las Brisas Cuba
Holguin
03.1993 - 04.1995
- Managed daily housekeeping operations to ensure high standards of cleanliness and efficiency across all areas.
- Trained new staff on best practices and safety protocols to enhance team performance and service quality.
- Facilitated regular team meetings to communicate expectations, address concerns, and promote teamwork.
- Resolved guest complaints regarding housekeeping services promptly to maintain high levels of customer satisfaction.
- Maintained open communication with other departments to coordinate housekeeping needs and special requests.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Stocked room attendant carts with supplies to keep carts organized and clean.
Education
High School Diploma -
IPUEC Igancio Agramonte
Contramaestre Cuba07-1986
Some College (No Degree) - Cashier, Serviocio Gastronomico
FORMATUR
Holguin Cuba Skills
- Cash handling and transaction processing
- Customer service excellence
- Inventory management
- Point of sale operations
- Team collaboration
Languages
English
Elementary
Timeline
Cashier
Walmart 528
05.2024 - Current
Housekeeper
Hotel Pro Agency
04.2023 - 02.2024
Cashier
Hotel Las Brisas Cuba
06.1997 - 10.2022
Server
Hotel Las Brisas Cuba
05.1995 - 02.1996
Housekeeping Supervisor
Hotel Las Brisas Cuba
03.1993 - 04.1995
High School Diploma -
IPUEC Igancio Agramonte
Some College (No Degree) - Cashier, Serviocio Gastronomico
FORMATUR