EDALSE RIVERA

Healthcare business professional with seven years of administrative, customer service, compliance, performance improvement, diversity and inclusion, supervisory and managerial experience. With the years of experience in addition to my education, training and certifications, I have the experience, knowledge, and skill set to fulfill a leadership role within the industry. I have exceptional verbal and written communication skills both in English and Spanish allowing me to service a significant patient population as well as team members. Possess conceptual knowledge and continued interest in healthcare administration. Efficient Office Assistant with seven years of experience exceling in telephone support and in-person inquiries. Diligent, respectful attitude to dealing with clients and colleagues. Flexible and hardworking approach to streamlining internal processes.

• Performance Improvement, Information Management, Patient Rights
• Organizational Work Ethics and Safety and Patient Safety Goals
• HIPAA: Privacy and Security Awareness
• Regulatory compliance, continuous quality improvement
• Computer Skills: EMR - IMA Scheduling & Ring Central
• Microsoft Office 365 & Microsoft SharePoint
• Staff supervisory experience including performance evaluation.
• Excellent organizational and multi-tasking skills; attention to detail, and follow-through; strong research and analytical skills, time management and problem-solving skills, ability to take initiative on projects
• Bilingual (Spanish) Speaking and Writing
• Medical Billing, ICD-10 and CPT coding classification system
• Medical Reimbursement methodologies, Medical Records Management.
• CPR Certification
• HIPAA Certification
• Medical Assistant Certificate (MA)
• Home Health Aide (HHA)
• Personal Care Aide (PPA)
• Phlebotomist Certificate (PBT)