E. Danielle Shelton
Austell,GA
Summary
Responsive and engaging Human Resources Assistant skilled in supporting employees and managers with diverse HR needs. Expert with word processing, database and benefits administration software. Focused on keeping systems updated and facilitating positive employee relations.
Overview
16
16
years of professional experience
Work History
Recruiter Assistant and Customer Support
Uniform Advantage
12.2022 - Current
- Set up phone and in-person interviews by managing calendar appointments for hiring managers and other key personnel
- Scheduled interviews with qualified candidates at designated time slots with staff
- Updated and maintained recruitment and personnel files
- Generated, collected, and managed new hire paperwork and forms
- Reviewed and assessed resumes submitted by job seekers to determine candidate matches based on skills and experience
- Managed sensitive and confidential employee information with complete discretion
- Processed onboarding paperwork for new hires and rehires
- Conducted job applicant background checks in accordance with policy and procedures
- Worked with HR department to devise and update policies as needed for corporate accountability and workplace health
- Researched and solved incomplete orders for same day shipment; inventory discrepancies causing rejected invoices from processing through to the Warehouse Management System; Cycle counting inventory and collecting country of origin data on inventory; invoices within multiple stages of processing within the Warehouse Management System
- Complete Workfront Ticket entry and monitor Workfront Dashboards
- Execute inventory transfers
- Manage and research the International on hold report daily to ensure proper service level shipments
- Create Commercial Invoices and Country of Origin Documents, as required for all International Shipments
- Communicate with customers, both internal and external customers, via phone and email communications
- Match order forms with invoices and record the necessary information
- Process order modifications and adjust required shipment level requests as communicated.
Caregiver Coordinator/Scheduler/Office Manager
Amada Senior Care Atlanta Southwest
09.2022 - 12.2022
- Promptly answers inquiries from potential and current clients
- Ensure all client and employee information is documented in accordance with company policy
- Reach out to caregivers weekly for current availability, documentation, and record
- Validate caregiver hours worked, routing appropriately for payroll processing
- Accurately schedule/coordinate caregivers based on client assessment/plan of care
- Promptly respond to schedule conflicts, emergencies, and 'callouts.' Complete the following business day/weekend schedules before the end of each business day
- Check for exceptions (timecards) daily to ensure that shifts are fully staffed
- Manage scheduling operations, including caregiver placement, case coverage, off-hour support, and quality assurance
- Recruit, interview, and qualify onboard caregivers that pass hiring standards
- Manage staff orientation, training, development, retention, and day-to-day operations
- Be dependable and responsive and convey high trust and empathy for every client and caregiver
- Report to the Administrator who would be the best candidate for employee recognition programs
- Coordinate & assist with setting appointments for Customer Service/Care Coordination visits
- Enter and record Key Performance Indicators (KPIs)
- Participate in weekly staff meetings prepared to discuss Caregiver issues or concerns, Client issues or concerns, staffing needs/concerns/challenges, and clean up caregiver and Client census (weekly).
Staffing Manager/Scheduler
Cornerstone Caregiving North
05.2022 - 09.2022
- Managed full-cycle recruiting, including sourcing, interviewing, offering jobs and negotiating contracts
- Supported hiring manager by reviewing applications and resumes and identifying reputable job candidates
- Created marketing materials to attract new candidates
- Aligned HR policies with federal and local regulations
- Assisted in employee recruitment, hiring and interview processes
- Creates and responds immediately to daily email alerts from Indeed, Zip Recruiter, Craigslist, CareerBuilder, and other sources; contacts potential candidates via email, phone, and texts the same day, multiple attempts (morning, lunch, end of day)
- Checks recruiting system for new applicants each morning and every two hours throughout the day; emails and calls all qualified candidates' same day; documents and maintains applicant information in the recruiting system, including status changes
- Screen and hire caregivers
- Schedules all qualified applicants for the next available Assessment Center during the first conversation with the candidate when possible
- Reviews overtime weekly and recruits accordingly
- Tracks new candidates via Excel and sends a daily report to the Director and other required individuals
- Manages the staffing needs of the client and assists the Operating Director in managing the scheduling and hours of caregivers
- Builds strong relationships with families and staff
- Works with field staff and families to accommodate the best staffing match for the client
- Creates, updates, and distributes client schedules promptly
- Maintains an accurate system for tracking staff availability and staffing assignments & maintains accurate client and employee information, including demographics and preferences
- Inform families of unexpected schedule changes and unstaffed shifts as soon as they occur
- Collaborates with the Clinical Managers/Supervisors to address employee callouts, tardiness, and other personnel issues
- Communicates staffing needs to the Director and Sourcing Partner
- Assists with human resources, payroll, and other administrative duties as assigned
- Assist with incoming calls from prospective and current clients
- Assist the Operating Director in completing intake assessments for new clients
- Provide general operational and administrative support.
Customer Service Representative
Sodexo, Grady Hospital
08.2021 - 05.2022
- Handles customer service inquiries and problems via the telephone, routing incoming calls to the appropriate party, operating paging system, recurring problem area
- Provides immediate assistance to customers as requested
- Maintains a method to document, track and research customer calls, data input, room inventory, etc
- Shares recurrent problems identified by customer input
- May respond to e-mail inquiries
- May send written communications in response to customer comment forms
- Identifies needs and makes recommendations for quality improvement that creates perceived value to customers
- Works with customers to ensure satisfaction in such areas as quality, service, and problem resolution
- Complies with all company safety and risk management policies and procedures
- Answers inquiries pertaining to hotel services, shopping, dining, and entertainment
- Makes and confirms reservations for hotel, transportation, restaurant, entertainment and/or tour reservations
- Reports all accidents and injuries in a timely manner
- Complies with all Sodexo HACCP/OSHA, and/ or local policies and procedures related to all assigned work.
Business Office Manager/Human Resources Manager
Five Star Senior Living Gateway Gardens & Gateway Villas
05.2017 - 02.2021
- Utilized Workday, Matrix, DSSI, IMPACT, Microsoft Office, Safe Rent, Applicant Tracking System, and Star Force Computer Systems and data entry
- Generating and assisted with the creation of job postings and screening applicants
- Coordinated/performed employee on-boarding, physicals, drug screening, and background verification
- Scheduled and updated employee training, training records, and documentation
- Assisted with processing Accounts Receivable and Accounts Payable
- Update HR Policy Manuals and ensure they are available to all staff
- Maintained office and facility supplies, monitored inventory levels, purchased novelty items as needed
- Assist in resolving customer financial disputes
- Participate in the development of the community budget
- Provide relevant financial information to the Executive Director regarding department financial needs and status
- Assist with the resolution of resident or family member complaints and concerns
- Monitor Worker's Compensation claims and coordinate work between employees and the insurance carrier
- Provide appropriate paperwork and processes for employee benefit programs to include 401K, health, dental, and life insurance programs, etc., as directed
- Maintain attendance records and record counseling, warning, and other disciplinary action taken against employees.
Executive Assistant/Administrative Assistant/Concierge
08.2009 - 03.2017
- Coordinated meeting and work schedules for staff teams and executives
- Created newsletters to share company updates and events
- Tackled and addressed top-level, high-priority issues with professional administrative discretion
- Revised and maintained the primary calendar to coordinate meetings across multiple time zones
- Opened, read, and replied to e-mails, letters, and correspondence on behalf of executives
- Screened phone calls for executives to instantly identify priority clients and filter out spam calls.
Resident Assistant
Five Star Senior Living Marsh View Senior Living
08.2009 - 03.2017
- Provided clerical, administrative, calendar support for the Executive Director, Business Office Manager, Director of Nursing and Marketing
- Generating and assisted with the creation of job postings and screening applicants
- Coordinated employee on-boarding, physicals, drug screening, and background verification
- Scheduled and updated employee training, training records, and documentation
- Assisted with processing Accounts Receivable and Accounts Payable
- Organized filing system and answered multi-line phone system
- Maintained office and facility supplies, monitored inventory levels, purchased novelty items as needed
- Served as a Medication Technician, and Dietary Aide as the team needed
- Created transportation schedule, new vendor records, and various templates
- Processed housekeeping, nursing, and facilities work order requests
- Created communication material, such as newsletters, emails, and other documents as needed.
Administrative Assistant
Advanced Eye Center
01.2008 - 08.2009
- Assisted patients during walk-in or appointments, resolved patient concerns
- Scheduled appointments and surgeries
- Communicated with hospitals, physician offices, and pharmacies
- Created templates for Exam Sheets and revised patient communication
- Organized documents, files and utilized copier
- Verify insurance benefits and data entry.
Education
High School Diploma -
Savannah High School
Savannah, GA06.1992
Skills
- Communication
- Customer Service
- Team Management
- Data Entry
- Team Collaboration
- Team Building
- Conflict Resolution
- Cross-Functional Leadership
- Time Management
- Administrative & Clerical Support
- Appointment Scheduling
- Training
Timeline
Recruiter Assistant and Customer Support
Uniform Advantage
12.2022 - Current
Caregiver Coordinator/Scheduler/Office Manager
Amada Senior Care Atlanta Southwest
09.2022 - 12.2022
Staffing Manager/Scheduler
Cornerstone Caregiving North
05.2022 - 09.2022
Customer Service Representative
Sodexo, Grady Hospital
08.2021 - 05.2022
Business Office Manager/Human Resources Manager
Five Star Senior Living Gateway Gardens & Gateway Villas
05.2017 - 02.2021
Resident Assistant
Five Star Senior Living Marsh View Senior Living
08.2009 - 03.2017
Executive Assistant/Administrative Assistant/Concierge
08.2009 - 03.2017
Administrative Assistant
Advanced Eye Center
01.2008 - 08.2009
High School Diploma -
Savannah High School