E. Dawn Buser
Newark,OH
Summary
Dependable and organized Individual Support Coordinator with 7 years of experience supporting clients and their families. Proficiency in Microsoft, Gatekeeper, and Imagine. Strong history of managing a high-volume workload while meeting hard deadlines in a fast-paced environment. Proven strengths in establishing and nurturing rapport with internal and external resources. Demonstrated leadership and strong staff oversight and development skills. Maintains composure, diplomacy and efficiency in all situations.
Overview
21
21
years of professional experience
Work History
Individual Service Coordinator
Fairfield County BODD
Pickerington, OH
01.2015 - Current
- Help individuals and families determine priorities
- Make a plan that helps individuals choose the services they want
- Establish individual budgets for services
- Link individuals with the services and qualified service providers that meet their needs
- Monitor the services that have been chosen
- Review services at least quarterly and update supports as necessary
- Help people to become more connected in their communities
Assistant Director
Supported Living, Goodwill Columbus
Columbus, OH
09.2012 - 09.2014
- Supervised 8 managers who oversaw 250 Direct Support Professionals
- Oversaw programming, quality assurance, and communication with internal and external stakeholders
- Absorbed duties of managers during unscheduled absences and position vacancies
- Acted as immediate contact in the absence of the Director for office staff consisting of 15+ employees
- Worked with outside providers, family members, guardians, and local county boards to ensure quality services are being provided to individuals in the Supported Living division
- Ensured continuity of services for close to 7,000 weekly hours of service, at more than 90 locations, to 125+ individuals with disabilities, living in their own homes in central Ohio
- Monitored utilization of multiple funding sources to ensure services delivered are within budgeted guidelines
- Maintained monthly MUI/UIR log; monitor for trends and patterns and assure follow up is completed
- Served as emergency contact for the division with 24-hour availability
Program Director
Midwest Services
Massillon, OH
06.2005 - 08.2012
- Oversaw DD programs in 5 counties with 15 managers, 78 staff members, and 80+ individuals served
- Created new growth for the organization in Knox, Muskingum, Coshocton, and Licking Counties; increased individuals served in Supported Living and Adult Day Services from 16 to 80 in a two-year period
- Promoted four times within a 4 ½ year timeframe starting as a Direct Support Professional to a Program Director
- Collaborated as a team member of DDIT (Dual Diagnosis Interdisciplinary Team) with local service providers such as mental health, county board of developmental disabilities, drug and alcohol centers, and law enforcement to launch a mental health court to serve dually-diagnosed individuals
Owner
Dusk Til Dawn Candle Co
Mount Vernon, OH
01.2003 - 06.2007
- Designed and created scented and unscented candles for personal use and fund-raising
- Maintained operating margin of 15% to 18%
- Negotiated sale of company to create job opportunities for individuals with disabilities
Education
Bachelor of Science Human - Services Management
University of Phoenix
Skills
Motivated, energetic, and personable professional with extensive Medicaid waiver experience Born to work with diverse populations who face challenges related to activities of daily living and work Self-starter who can manage multiple priorities simultaneously and remain calm and focused in crisis and “delicate” situations Exceptional consultative, relationship, and team-building skills Consistently operate within budgetary constraints while meeting programmatic goals and objectives
Community liaison
Rapport and trust building
Notetaking and documentation
Service monitoring and evaluation
Client advocacy
Written and verbal communication
Planning and Coordination
Interpersonal Communication
Dependable and Responsible
Teamwork and Collaboration
Teambuilding
Accomplishments
- Collaborated with training coworkers in learning and understanding Gatekeeper Anywhere.
Affiliations
PAR - Professionals, Advocates, and Resources - serve as Vice President since 2018.
CAC - Citizen's Advisory Council - served as chair for Mount Vernon Developmental Center from 2008-2010.
Timeline
Individual Service Coordinator
Fairfield County BODD
01.2015 - Current
Assistant Director
Supported Living, Goodwill Columbus
09.2012 - 09.2014
Program Director
Midwest Services
06.2005 - 08.2012
Owner
Dusk Til Dawn Candle Co
01.2003 - 06.2007
Bachelor of Science Human - Services Management
University of Phoenix