Summary
Overview
Work History
Education
Timeline
Generic

Edbhy Elayda

Warrensburg,MO

Summary

Committed with customer service with 9 years of experience processing customer payments through various point of sale systems. Good communication and customer engagement abilities. Reliable team member. Fast learner, strong team player, always eager to learn and apply new skills.

Overview

9
9
years of professional experience

Work History

Supervisor

AAFES Exchange
07.2021 - Current
  • Oversaw daily operations of a department, ensuring smooth workflow and timely completion of tasks.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.

Accounts Receivable Cashier

Moylans Insurance
07.2020 - 06.2021
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Assisted customers by answering questions and fulfilling requests.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Made outbound calls to vendors and customers to discuss and resolve account needs.
  • Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
  • Processed bill reminders and consulted with third-party collection agency to resolve past-due customer accounts.
  • Submitted cash and check deposits and generated cash receipts to record money received.
  • Prepared and mailed invoices to customers, processed payments and documented account updates.

Cashier/Hostess

Fiesta Resort Guam
04.2015 - 05.2020
  • Welcome customers offering assistance to help with any kind of reservation.
  • Processed customer payments quickly and returned exact change and receipt.
  • Completed daily task to keep area clean and neat at all times
  • Assisted other trainees with completing end of day counts and securing funds.
  • Worked closely with front end staff to assist customers
  • Trained new employees in cashiering procedures offering assistance.
  • Answered telephone calls and took down reservations as well as clean and buss tables and other side duties.

Sales Associate

SM Island Guam
10.2016 - 02.2017
  • Arranged merchandise with signage and appealing displays
  • Provided informative customer service to assist in product selection
  • Maintained knowledge of current promotions and payment policies
  • Assisted customers by finding items needed
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items
  • Performed floor moves, merchandising, communicated with customers about offerings, including policies, restrictions and refund policies.

Front Desk Agent

Fiesta Resort Guam
04.2015 - 04.2016
  • Stayed current on local attractions and special events to help guests with entertainment options
  • Enhanced guest satisfaction by answering inquiries about business operations and policies.
  • Completed end-of-day reporting and balanced registers to maintain financial accuracy.
  • Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
  • Posted charges, updated accounts and issued bills to departing guests.
  • Pleasantly greeted every guest approaching front desk, maintaining pleasant demeanor even during moments of stress.
  • Answered phone calls, file documents, handled payment processing duties and provided customers with receipts and proper bills and change.
  • Processed check-ins and check-outs, posted room charges such as food, liquor and telephone calls based on individual customer actions
  • Secured guest valuables in main safe or individual boxes.

Education

Associate of Arts - Liberal Arts

Northern Mariana College
Saipan
05.2012

Timeline

Supervisor

AAFES Exchange
07.2021 - Current

Accounts Receivable Cashier

Moylans Insurance
07.2020 - 06.2021

Sales Associate

SM Island Guam
10.2016 - 02.2017

Cashier/Hostess

Fiesta Resort Guam
04.2015 - 05.2020

Front Desk Agent

Fiesta Resort Guam
04.2015 - 04.2016

Associate of Arts - Liberal Arts

Northern Mariana College

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Edbhy Elayda