Brian Knieling
Bristol, Yorkville,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Fraud Specialist
Chase
03.2022 - Current
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
Customer Advocate Specialist
Go Configure
01.2020 - 03.2022
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
- Assisted team leaders by providing status and performance reports to provide information on areas for improvement.
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
Fire Alarm Inspector
Alarm Detection Systems Inc
09.2019 - 01.2020
- Educated customers on preventive care and regular maintenance to prevent system malfunctions.
- Tested all newly installed fire alarms.
- Read and understood product manuals and blueprints.
- Delivered accurate verbal and written reports to company personnel.
- Performed regular inspections to ensure alarm systems and equipment worked according to specifications.
Central Station Dispatcher/Runner
Alarm Detection Systems
09.2015 - 09.2019
- Maintained updated and detailed records of calls in physical and electronic database.
- Answered and responded to phone inquiries and radio communications relating to building security and emergency or crisis situations.
- Tested equipment with customers or field associates to verify proper operation of alarm systems.
- Provided verbal assistance to customers to resolve issues regarding basic system operation and maintenance.
- Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
- Reported any incidents immediately to local law enforcement.
- Watched both live and recorded video surveillance footage.
Operations Manager
TigerDirect
06.2013 - 06.2015
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Completed all point of sale opening and closing procedures, including counting contents of cash register.
- Rotated merchandise and displays to feature new products and promotions.
- Managed inventory control, cash control and store opening and closing procedures.
Education
Bachelor of Arts - Political Science
Northern Illinois University
Associate of Arts - undefined
Waubonsee Community College
Skills
- Team player
- Customer Service
- Flexible & Adaptable
- Good listening skills
- Leadership
- Customer Service Process Improvement
- Fraud Patterns
- Loss Mitigation
Timeline
Fraud Specialist
Chase
03.2022 - Current
Customer Advocate Specialist
Go Configure
01.2020 - 03.2022
Fire Alarm Inspector
Alarm Detection Systems Inc
09.2019 - 01.2020
Central Station Dispatcher/Runner
Alarm Detection Systems
09.2015 - 09.2019
Operations Manager
TigerDirect
06.2013 - 06.2015
Bachelor of Arts - Political Science
Northern Illinois University
Associate of Arts - undefined
Waubonsee Community College
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