Summary
Overview
Work History
Education
Skills
Hobbies and passions
Timeline
Generic

EDDA MAGANA

North Richland Hills,TX

Summary

Resourceful Account Manager with strong skills in client oversight, resolving issues, and building relationships. Adept at increasing repeat business and using proven prospecting methods to expand the client base. Known for effective collaboration and delivering outstanding results.

Overview

5
5
years of professional experience

Work History

Account Manager/Title Clerk

First Texas Auto Credit
10.2022 - 07.2024
  • Maintained high volume of calls and met demands of busy and productive group.
  • Reached out to customers with overdue accounts to address payment status, built strong relationships to encourage timely payments and resolve accounts, collaborated with other departments to ensure adherence to payment plans, and professionally resolved disputes while negotiating payment arrangements to avoid further actions.
  • Developed and documented collection procedures and policies to comply with government regulations.
  • Monitored accounts for payment delays and began collection actions, including repossession when previous efforts failed, and located customers with overdue balances to request payments in line with fair debt collection practices.
  • Contacted Texas Motor Vehicle Department to determine status of pending titles.
  • Received and processed paperwork for titles
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Verified insurance claims and determined fair amount for settlement.

Order Entry/ Returns Specialist

Good Sportsman's Warehouse
10.2021 - 05.2022
  • Completed accurate order entry and data verification.
  • Communicated with customers to answer questions and perform account maintenance.
  • Documented shipping information for orders and tracked packages when necessary.
  • Collaborated with team members to facilitate returns quickly and provide outstanding customer service.

Server

La Marea
06.2019 - 10.2021
  • Utilized systems to place orders, manage bills, and handle complimentary items, while promptly presenting menus to patrons after seating, answering menu-related questions, and making recommendations as requested.
  • Performed comprehensive opening, closing, and shift change duties to ensure the restaurant operated efficiently and the team was prepared to meet customer needs.
  • Executed the daily procedure checklist and informed servers and kitchen staff of any changes, while proactively coordinating workflows and overseeing service during busy shifts.

Education

Associate of Science - Accounting

Dallas College
01.2025

Skills

  • Bilingual in Spanish and English
  • Teamwork and Collaboration
  • Communication and Organization
  • Excel and Microsoft
  • Team Training
  • Report Writing
  • Attention to Detail
  • Fast-paced

Hobbies and passions


  • Painting: Engaging in painting allows me to express creativity and attention to detail, which enhances my problem-solving and analytical skills.
  • Hiking: I find hiking both soothing and invigorating, as it offers a refreshing break from routine while fostering resilience and strategic planning.
  • Horseback Riding: This activity provides a unique blend of relaxation and adrenaline, helping me develop focus, patience, and a sense of adventure.

Timeline

Account Manager/Title Clerk

First Texas Auto Credit
10.2022 - 07.2024

Order Entry/ Returns Specialist

Good Sportsman's Warehouse
10.2021 - 05.2022

Server

La Marea
06.2019 - 10.2021

Associate of Science - Accounting

Dallas College

Similar Profiles

CREATE PROFILE
EDDA MAGANA