Eddei Jones
Las Vegas,NV
Summary
Dynamic Operations Manager with extensive experience at Lowe's, excelling in inventory management and team leadership. Proven track record of enhancing employee performance through effective training and performance evaluations, resulting in improved customer satisfaction. Skilled in problem-solving and workflow planning, driving operational efficiency and accountability across teams.
Overview
16
16
years of professional experience
Work History
Operations Manager
Lowe's
01.2021 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Merchandising Assistant Store Manager
Lowe's
01.2017 - 01.2021
- Supported the Store Manager in all aspects of store operations as needed, maintaining optimal efficiency and customer satisfaction.
- Provided ongoing coaching to team members, empowering them to excel in their roles while driving overall store performance.
- Managed a team of associates, ensuring proper training, scheduling, and adherence to company policies.
- Improved customer satisfaction by providing exceptional service and promptly addressing concerns.
Department Supervisor
Lowe's
03.2009 - 01.2017
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Managed team of employees, delegated tasks and held each employee accountable for completing assignments.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
Education
High School Diploma -
Centennial High School
Las Vegas, NV06-2006
Skills
- Inventory management
- Employee training
- Performance evaluation
- Customer service
- Team building
- Problem-solving
- Operations management
- Team leadership
- Decision-making
- Schedule management
- Work flow planning
- Business planning
Timeline
Operations Manager
Lowe's
01.2021 - Current
Merchandising Assistant Store Manager
Lowe's
01.2017 - 01.2021
Department Supervisor
Lowe's
03.2009 - 01.2017
High School Diploma -
Centennial High School
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