Drive efficient, service-oriented operations to support organizational growth and development. Collaborative and forward-thinking with excellent policy implementation, strategic planning and problem-solving abilities. Proficient in engaging stakeholders to build consensus and promote needed change.
Overview
19
19
years of professional experience
Work History
Administrator
American Samoa Department of Corrections
Pago Pago, AMERICAN SAMOA
02.2023 - Current
Assisted in the development of new administrative systems, procedures and policies.
Created presentations using Microsoft PowerPoint for senior management team members.
Processed payroll information according to established guidelines.
Conducted research on requested topics using reliable sources.
Supported departmental activities by providing clerical assistance as needed.
Assisted with budget preparation by collecting financial data from departments heads.
Researched and developed administrative policies, procedures and guidelines to facilitate operations.
Worked closely with human resources to support employee management and organizational planning.
Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
Assessed company operations for compliance with safety standards.
Set specific goals for projects to measure progress and evaluate end results.
Youth and Sports Director
Jeff Rouse Swim and Sport Center
Stafford, VA
04.2021 - 08.2022
Collaborated with board of directors to determine mission and values and plan for short and long-term goals.
Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
Identified areas of deficiency and performed root-cause analysis to solve problems.
Built strong operational teams to meet process and production demands.
Produced SOPs to document workplace procedures and optimize productivity through standardization.
Enforced federal, state, local and company rules for safety and operations.
Conducted periodic assessments to evaluate company's financial performance.
Anticipated and tracked operational and tactical risks to provide strategic solutions.
Contributed to proposal and contract development, negotiations and meetings.
Developed initiatives for process improvement and reviewed and assessed ongoing operations.
Oversaw financial management, budget management, accounting and payroll activities.
Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Managed scheduling, training and inventory control.
Implemented policies and standard operating procedures and managed quality, customer service and logistics.
Sports Supervisor
DeLand Family YMCA
DeLand, FL
04.2018 - 10.2018
Verified that financial processes and business planning initiatives aligned with performance improvements.
Gathered and organized data to analyze current industry trends.
Synthesized current business intelligence or trend data to support recommendations for action.
Generated standard or custom reports summarizing business, financial or economic data.
Maintained or updated business intelligence tools, databases or dashboards.
Analyzed competitive market strategies through related product, market or share trends.
Identified and analyzed industry or geographic trends with business strategy implications.
Proactively identified and solved complex problems impacting operations management and business direction.
Brought about substantial operational improvements by reworking policies and enhancing enforcement.
Assessed financial reports and statements to review quarterly and annual performance.
Improved operational efficiencies by analyzing issues and implementing project management.
Athletic Director
Baptist Temple School
Orlando, FL
06.2015 - 06.2018
Analyzed performance metrics to identify, structure and solve complex business problems.
Drove growth and increased accountability by standardizing internal processes using performance-based measurements and benchmarks, reporting and mission alignment.
Supported professional and civic organizations to access influencers and leverage trends and best practices for public policy impact.
Aided clients by delivering strategic planning retreats, workshops on managing organizational transition and leading organizational transition, life coaching tactics and counseling services.
Collaborated with non-profit partners, referring agencies, media and constituents to resolve discrepancies.
Raised additional public and private funding by cultivating community relations, networking and identifying additional sources.
Enhanced loyalty and investor relations initiatives by devising innovative strategies focusing on retention and best practices for implementation.
Coordinated and managed project tasks to ensure project delivery within established budgets and timelines.
Communicated organization's missions, goals and vision while aligning each with operational initiatives and delivery of professional services.
Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
Security Account Manager
Allied Barton
Orlando, FL
09.2013 - 06.2015
Evaluated daily activity, incidents and irregularities and recorded equipment and property damage, theft and presence of unauthorized persons.
Worked efficiently in busy, high-risk settings while maintaining best-in-class standards of excellence for security initiatives.
Strengthened emergency preparedness and immediate responses while commanding oversight and maintenance of safety inventory and equipment.
Developed plans for implementing additional measures to maximize customer security based on individual needs suggesting approaches not universally required.
Chaired safety committees to devise strategic plans and share best practices.
Developed crisis response and evacuation strategies for use during emergencies.
Human Resources Specialist
United States Army
11.2004 - 05.2010
Developed and documented HR procedures to refine processes and drive compliance with policies.
Established and generated various reports to verify HR compliance.
Conducted background checks and orientation, coordinating new employee onboarding process.
Spearheaded diversity, equity and inclusion efforts to meet company diversity goals.
Established and maintained trusted relationships around organization to optimize business and employee experience.
Consulted with internal clients to evaluate labor trends and competitor talent insights for pointed candidate selection.
Residential Intern Counselor: Homeless Shelters
Cooperative Council of Ministries
Woodbridge , VA
02.2020 - 04.2021
Recommended modifications or changes to strategies based on research results.
Liaised between customers and management to ensure smooth operations delivery.
Delivered positive customer experiences by implementing effective quality assurance practices.
Presented performance and productivity reports to supervisors.
Supported accident investigations and prepared related paperwork.
Consulted with staff, insurance provider and family about treatment recommendations and progress.
Facilitated therapeutic groups that addressed treatment issues and reinforced patient's treatment plan.
Outreach Coordinator
Move Church
Woodbridge, VA
05.2019 - 06.2021
Implemented community outreach and engagement plans to reach vulnerable communities.
Presented clients with information, referrals and assistance accessing resources such as food, housing and transportation.
Performed ongoing monitoring of care plans to evaluate effectiveness, documenting interventions and goal achievements and suggesting changes accordingly.
Collaborated with community-based organizations and key stakeholders to address community initiatives.
Conducted psychosocial assessments to identify individual needs and specific social services necessary to address identified objectives and goals.
Mentor, At-Risk Youth
Orlando Baptist Temple
Orlando, FL
06.2015 - 10.2018
Supervised youth group members to maintain organized and safe environment.
Talked with individuals, sharing positive life experiences to encourage improved self-esteem and boost socialization.
Advocated for at-risk youth individuals and promoted helpful resources and programs to foster progress.
Collaborated with counselors and parents to report youth behavior and progress.
Created binders and organizational systems to categorize and store mentee documents.
Maintained classroom files and equipment to support student learning objectives.
Utilized de-escalation techniques aligned with trauma-informed care model, driving intervention strategy.
Provided individualized support for students from varied socio-economic backgrounds to enhance learning experiences.
Engaged with youth in recreational, treatment-focused and educational activities to encourage growth and interpersonal skill development.
Documented actions and incidents associated with youth program participants.
Met with assigned students individually or in small groups to provide intentional, structured organizational support and mentorship.
Transported and supervised youth to facilitate off-site appointments and recreational activities.
Promoted and encouraged attendance at campus events and involvement in recognized clubs and organizations.
Counseled individual youth and small groups on presenting needs and concerns.
Maintained safe and therapeutic environment by monitoring, supervising and engaging youth in daily routines and programming.
Education
Master of Arts - Pastoral Counseling
Liberty University
Lynchburg, VA
05.2021
Bachelor of Science - Criminal Justice
Everest University of North Orlando
Orlando, FL
01.2014
High School Diploma -
Tafuna High School
Pago Pago, AS
06.2003
Some College (No Degree) - Human Resources Training
US Army Human Resources School
Fort Jackson, SC
Skills
Resource coordination
Crisis management
Project Management
Strategic planning
Teambuilding
People skills
First Aid/CPR
Critical thinking
Organizational skills
Multitasking
Timeline
Administrator
American Samoa Department of Corrections
02.2023 - Current
Youth and Sports Director
Jeff Rouse Swim and Sport Center
04.2021 - 08.2022
Residential Intern Counselor: Homeless Shelters
Cooperative Council of Ministries
02.2020 - 04.2021
Outreach Coordinator
Move Church
05.2019 - 06.2021
Sports Supervisor
DeLand Family YMCA
04.2018 - 10.2018
Athletic Director
Baptist Temple School
06.2015 - 06.2018
Mentor, At-Risk Youth
Orlando Baptist Temple
06.2015 - 10.2018
Security Account Manager
Allied Barton
09.2013 - 06.2015
Human Resources Specialist
United States Army
11.2004 - 05.2010
Master of Arts - Pastoral Counseling
Liberty University
Bachelor of Science - Criminal Justice
Everest University of North Orlando
High School Diploma -
Tafuna High School
Some College (No Degree) - Human Resources Training
Grant Writer & Finance Manager at American Samoa Government – Department of Public SafetyGrant Writer & Finance Manager at American Samoa Government – Department of Public Safety
Executive Assistant to the Governor at Office Of The Governor Of American SamoaExecutive Assistant to the Governor at Office Of The Governor Of American Samoa