Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Eddie Arias

San Antonio,TX

Summary

Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales. Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support. Skilled Associate with solid understanding of sales environment intricacies. Polished in navigating complex environments to meet and exceed sales goals. Resourceful understanding of deep customer-issue resolution tasks. Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

8
8
years of professional experience

Work History

Sales Associate Team Leader

Vector
San Antonio, TX
04.2020 - 10.2021
  • Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
  • Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
  • Conducted regular meetings with the sales staff to review goals, objectives, and performance metrics.
  • Assisted customers in selecting products based on their needs and preferences.
  • Reduced process lags by training employees on best practices and protocols.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Assigned tasks appropriately among the team members according to their strengths.
  • Used technology resources to assist customers in locating and selecting items.
  • Answered incoming telephone calls to provide store, products and services information.
  • Performed daily one-on-one coaching sessions with each team member to help them achieve their goals.
  • Produced sales documents, finalized deals and filed records.
  • Analyzed sales data to identify areas of improvement within the team.
  • Coached, mentored, and trained new team members in sales techniques and practices.

Lottery Attendant

Plaza Del Rey Bingo and Ballroom
San Antonio, TX
01.2018 - 02.2020
  • Conducted random audits of scratch off tickets to ensure accuracy of inventory levels.
  • Issued prize payouts up to $600 according to established procedures.
  • Assisted customers with selecting the right type of lottery ticket for their needs.
  • Verified customers' age before selling lottery tickets.
  • Enforce safety rules and casino policies to maintain order.
  • Handled and settled customer complaints and repaired and adjusted minor issues to maintain optimal operations of various gaming machines.
  • Provided advice to customers on how to play various types of lottery games.
  • Described and explained games available to potential customers to attract new players.
  • Scanned winning tickets to calculate payouts.
  • Processed cash, credit card, debit card payments for lottery ticket purchases.
  • Responded to customer inquiries about winning numbers and other game information.
  • Supported guest play needs by providing change and exchanging larger bills.
  • Reported any suspicious activities or fraudulent attempts at purchasing lottery tickets.
  • Converted currency into requested combinations of bills and coins.
  • Adhered to all local laws, rules, and regulations pertaining to the sale of lottery tickets.
  • Ensured lottery tickets and supplies were adequately stocked in the store.
  • Assisted patrons with jackpot payouts.
  • Answered questions about gaming rules and policies.
  • Maintained cleanliness inside the store premises including counters, shelves, floors.
  • Inspected equipment to maintain proper working conditions.
  • Understood and followed oral and written directions.

Manager of Operations

Tink-A-Tako
San Antonio, TX
02.2014 - 11.2017
  • Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Established and maintained positive working relationships with community organizations, acting as corporate representative at meetings and events.
  • Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.
  • Scheduled meetings between internal teams and external stakeholders when necessary.
  • Hired and onboarded team members to meet immediate and expected demand.
  • Delegated work to staff, setting priorities and goals.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
  • Collaborated with other managers across the organization to develop strategies that support overall company objectives.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Investigated customer complaints related to product and service quality or delivery issues.
  • Resolved conflicts among team members by mediating disputes and proposing solutions that both parties could agree upon.
  • Negotiated contracts with vendors for services necessary for daily operations.

Education

High School Diploma -

Johnson High School
San Antonio, TX
06-2017

Skills

  • Inventory Control
  • Upselling
  • Customer Needs Assessment
  • Order Processing
  • Sales Development
  • Business Development
  • Payment Processing
  • Product Sales
  • Problem-Solving
  • Sales Goals Attainment
  • Inventory Tracking
  • Strategic Planning
  • Listening Skills
  • Merchandising Understanding
  • Customer Service
  • Excellent Communication Skills
  • Professional Demeanor
  • Relationship Selling
  • Client Service
  • Shipment Processing
  • Outgoing Personality
  • Problem-Solving Skills
  • Money Handling
  • Flexible Schedule
  • Reliable and Punctual
  • Energetic Self-Starter
  • Multi-Tasking Strength
  • Exceptional Customer Service
  • Meeting Deadlines
  • Stocking and Receiving
  • Positive and Professional
  • Store Opening and Closing
  • Sales Expertise
  • Time Management
  • Self-Checkout Assistance
  • Written and Oral Communication Skills
  • Verbal/Written Communication
  • Reading Comprehension Skills
  • Cash Handling
  • Negotiation Tactics
  • Superb Time Management
  • Service-Oriented
  • Teamwork and Collaboration
  • POS System Operation
  • Conflict Resolution
  • Inventory Control Procedures

Languages

English
Native/ Bilingual
Spanish
Full Professional

Timeline

Sales Associate Team Leader

Vector
04.2020 - 10.2021

Lottery Attendant

Plaza Del Rey Bingo and Ballroom
01.2018 - 02.2020

Manager of Operations

Tink-A-Tako
02.2014 - 11.2017

High School Diploma -

Johnson High School
Eddie Arias