Eddie Armstrong
Nashville,TN
Summary
Store owner and manager with expertise in operational planning and customer service at The Homestuff Store and Goshen Groceries. Proven track record of enhancing sales through strategic pricing and relationship building, leading to increased customer satisfaction and loyalty. Adaptive leader with a focus on driving results and improving operational efficiency.
Overview
15
15
years of professional experience
Work History
Store Owner and Manager
Goshen Groceries
Fort Mill, SC
08.2022 - 01.2025
- Created a unique shopping experience for customers by providing personalized service.
- Led startup and creation of operational procedures and workflow planning.
- Set pricing structures according to market trends
- Managed inventory levels, restocking shelves as needed
- Cultivated relationships with customers to promote repeat business.
- Used verbal skills to engage customers in conversation to effectively determine needs and requirements..
- Resolved customer complaints in an efficient manner.
- Delegated work to staff, setting priorities and goals.
- Assessed team member's skillsets and assigned tasks accordingly.
Inventory Specialist
MorningStar Fellowship Church
Fort Mill, SC
01.2021 - 07.2022
- Responded promptly to requests from customers regarding product availability.
- Investigated discrepancies between physical count and computer records.
- Oversaw the receiving, storing, and issuing of stock to ensure efficiency.
- Utilized barcode scanners to quickly update inventories in the system.
- Entered information into system to update status reports.
- Compared and verified identifying information of outgoing shipments.
- Traced missing material and shipments through vendor and customer communications.
- Inspected incoming materials for damage.
Courier
BeavEx
Charlotte, NC
01.2019 - 07.2021
- Obtained official signatures from customers if required
- Sorted parcels according to delivery route.
- Maintained adherence to stringent delivery deadlines.
- Inspected shipments for damages or discrepancies; recorded any issues found.
- Utilized navigation tools and local knowledge to find the most efficient delivery routes.
- Responded quickly to emergency situations requiring immediate action.
- Maintained accurate logs of deliveries and pickups.
- Delivered items to residential addresses within specified time frames.
- Scanned inbound and outbound packages to sort for destination.
- Used time-management skills to prioritize urgent deliveries and optimize daily schedules.
Store Owner/Manager
The Homestuff Store
Fort Mill, South Carolina
08.2009 - 08.2020
- Executed merchandise orders to maintain optimal stock levels.
- Configured sales floor layout to enhance product visibility and streamline customer flow.
- Coordinated delivery schedules to ensure timely product availability.
- Provided exemplary customer service to resolve inquiries and enhance overall satisfaction.
- Attended Furniture Markets to stay updated on current furniture trends.
- Set up online store, including uploading images, prices, and descriptions of merchandise.
Store Owner/Manager
Goshen Groceries
Fort Mill, SC
01.2014 - 07.2019
- Monitored inventory levels and placed orders to maintain optimal stock availability.
- Executed daily operations, including store opening, closing, cashiering, and stocking tasks.
- Established operational procedures that streamlined workflows and enhanced efficiency.
- Developed unique shopping experiences through discounted grocery offerings for customers.
- Launched kitchen initiative providing lunch four days weekly for ministry students and individuals in need.
- Collaborated in kitchen with spouse to prepare meals, serve dishes, and handle cleanup tasks.
Education
Some College (No Degree) - General Studies
Tomlinson College
Cleveland, TNSkills
- Sales proficiency
- Pricing strategy
- Operational Planning
- Adaptability and flexibility
- Effective leadership
- Customer service
- Relationship building
Timeline
Store Owner and Manager
Goshen Groceries
08.2022 - 01.2025
Inventory Specialist
MorningStar Fellowship Church
01.2021 - 07.2022
Courier
BeavEx
01.2019 - 07.2021
Store Owner/Manager
Goshen Groceries
01.2014 - 07.2019
Store Owner/Manager
The Homestuff Store
08.2009 - 08.2020
Some College (No Degree) - General Studies
Tomlinson College
Similar Profiles
Jeremy WelkerJeremy Welker
Police Officer-Captain 2nd Shift at City Of Goshen, Goshen City Police DepartmentPolice Officer-Captain 2nd Shift at City Of Goshen, Goshen City Police Department
Jody Krom JrJody Krom Jr
Chief of EMS/Chief Operating Officer at Goshen Volunteer Ambulance Corps/Goshen EMSChief of EMS/Chief Operating Officer at Goshen Volunteer Ambulance Corps/Goshen EMS
Aryanna SomaiahAryanna Somaiah
Assistant Manager at Guy-Am GroceriesAssistant Manager at Guy-Am Groceries
Abigail SeanezAbigail Seanez
Opening Director of Sales at Caption by Hyatt Downtown Nashville-The GulchOpening Director of Sales at Caption by Hyatt Downtown Nashville-The Gulch
Jase KeithleyJase Keithley
Freelance Audio Engineer at Self-employeedFreelance Audio Engineer at Self-employeed