Eduardo Avila Zepeda
Oakdale,CA
Summary
Being able to manage coworkers helped to become a good listener and someone to rely on. This expanded the knowledge on how to treat everyone depending on their needs. Learned many skills but mostly time management with short periods of time and with lots pressure. Being able to catch little mistakes in very little time down to seconds of happening and correcting them. On the other hand, engaging and answering/making phone calls is what made the realization that the previous jobs had an influence on how one would be able to handle different situations with customers and accommodating them.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Farmers Insurance Agency
07.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managing and submitting documents to corporate for revision.
Shift Leader
Rainbow Sports Complex
02.2021 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Assist with a variety of financial tasks, including cash handling and deposit preparation.
Casino Banker
Parkwest Casino Manteca
03.2023 - 07.2023
- Followed casino policies and protocols to maintain transaction accuracy, efficiency, and security.
- Watching over the play table and correct mistakes dealers would make.
- Had to be good with numbers.
- Excellent attendance record and was always on time for work.
Education
Business Administration And Management
Modesto Junior College
Modesto, CA05.2024
Skills
- Fluent in English and Spanish
- Good with numbers
- Customer Service
- Multitasking
- Arts
- Cash handling and management
- Positive and friendly
- Quick learner
Certification
- TP Worker Regular License TPWK - 006134
- SafeServ certification: Food Handling
- Alcohol Beverage Control Certificate
Timeline
Customer Service Representative
Farmers Insurance Agency
07.2023 - Current
Casino Banker
Parkwest Casino Manteca
03.2023 - 07.2023
Shift Leader
Rainbow Sports Complex
02.2021 - Current
Business Administration And Management
Modesto Junior College
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