Eddie Aviles
Los Angeles,CA
Summary
Driven and results-oriented coordinator with expertise in community engagement, event operations, and team leadership. Proven track record of managing projects from conception to successful completion, while fostering inclusive and vibrant community experiences. Skilled in social media management, conflict resolution, and cross-department collaboration. Seeking a Community Manager position to leverage my experience in building strong communities, enhancing member engagement, and driving community-focused initiatives.
Overview
10
10
years of professional experience
1
1
Certification
Work History
HR Coordinator
Tower EV
09.2024 - Current
- Conducted new employee onboarding and provided ongoing orientation training.
- Assisted with recruitment process by conducting interviews, assisting in interview process, and drafting offer letters.
- Maintained human resources information system and kept employee files up to date and accurate.
- Reviewed human resources paperwork for accuracy and completeness.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
- Supported employee relations, cultivating retention with welcoming and inclusive work culture.
- Handled employee inquiries and complaints regarding policy and benefits issues.
Community Organizer, Dungeons and Dragons
Next Gen Games
05.2024 - Current
- Partner with the Next-Gen staff to cultivate a welcoming environment for new and returning players.
- Organize and facilitate weekly Dungeon & Dragons sessions under Wizard of the Coast's Adventurer's League format.
- Lead game sessions, mentor aspiring and experienced Dungeon Masters, and ensure an engaging, immersive experience for all players.
- Collect and analyze community feedback to continuously refine the gaming experience and address player concerns.
- Monitor and actively participate with the Next Gen's Adventurer's League Discord, fostering community interaction and sharing event updates.
Client Service Representative
Bank of America
08.2019 - 03.2020
- Assisted clients with a wide range of banking transactions, offering personalized guidance on saving, borrowing, and investing opportunities.
- Collaborated with team members weekly to share best practices, enhancing teamwork, and promoting professional growth.
- Surpassed sales goal by 103%, contributing to the branch achieving the highest performance in the district for three consecutive months.
- Delivered exceptional customer service by efficiently processing transactions, promptly communicating with clients, and coordinating with internal departments to resolve inquiries swiftly and accurately.
Events Operation Coordinator
End Game Summit
03.2019 - 07.2019
- Crafted the event programming for a nationwide conference focusing on esports leadership in colleges and universities, designing sessions that highlighted industry growth and best practices.
- Led internal communications and coordinated personnel and resources for conference day operations, ensuring smooth execution for over 30 attendees.
- Initiated and organized cross-departmental meetings to streamline event logistics, enhance communication, and address key operational goals leading up to the event.
- Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.
Shift Supervisor
Starbucks
06.2015 - 06.2018
- Assisted the store manager in overseeing daily operations, ensuring smooth workflow and exceptional customer service.
- Managed cash handling procedures, monitored inventory levels, and delegated tasks effectively to team members to optimize efficiency.
- Fostered team growth by providing a positive learning environment, mentoring baristas, and supporting skill development.
- Selected as the preferred barista trainer for new hires, reducing the typical training window by over a month through hands-on guidance and structured learning.
Lead Tournament Admin
Nerd Bird
02.2016 - 06.2017
- Partnered with the Event Coordinating Team to manage tournament logistics, assist players with rulebook and gameplay questions, update official scores, and coordinate event setup and teardown.
- Managed the organization's social media accounts by creating and posting engaging content, interacting with followers, and promoting upcoming events to enhance community visibility and interactions.
Education
Bachelor of Science - Business Administration - Management
California State University
Northridge, CA06.2023
Skills
- Highly organized, detail-oriented, and quality focused
- Exceptional communication, teamwork, and leadership abilities demonstrated through collaborative projects and community events
- Strong problem-solving skills with experience analyzing complex issues and applying conflict resolution strategies effectively
- Proficient in project management, including scheduling, tracking progress, and meeting deadlines
Certification
- HRCI Certification - HR Associate
- G Suite Certification
- Microsoft Office Specialist Certification - Associate
Languages
English
Spanish
Korean
Timeline
HR Coordinator
Tower EV
09.2024 - Current
Community Organizer, Dungeons and Dragons
Next Gen Games
05.2024 - Current
Client Service Representative
Bank of America
08.2019 - 03.2020
Events Operation Coordinator
End Game Summit
03.2019 - 07.2019
Lead Tournament Admin
Nerd Bird
02.2016 - 06.2017
Shift Supervisor
Starbucks
06.2015 - 06.2018
Bachelor of Science - Business Administration - Management
California State University
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