Summary
Overview
Work History
Education
Skills
Websites
Personal Information
Timeline
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Eddie Black

Dallas,United States

Summary

Sales associate with 6+ years of experience in retail environments. Recognized ability to communicate with customers and provide exceptional service that ensures client retention and positive feedback. Proven ability to increase sales through upselling techniques as well as implement additional processes that drive profitability. Plan to create a sales cadence so I can maximize my productivity to get as much pipeline as possible. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

16
16
years of professional experience

Work History

Residential Sales Manager

Zion Capital
04.2024 - Current
  • Established partnerships with local businesses to create mutually beneficial referral networks that drove growth in residential sales leads.
  • Assisted clients throughout the entire home-buying process from initial consultation to closing day, ensuring a smooth transaction experience.
  • Organized community events to establish brand presence in the local market, leading to increased visibility and sales opportunities.
  • Proactively addressed potential roadblocks in the sales process to ensure timely transactions and high levels of client satisfaction.
  • Consistently met or exceeded monthly quotas by employing proactive prospecting methods such as cold calling and door-to-door canvassing.
  • Mentored junior staff members on effective selling techniques, contributing to their personal growth within the industry as well as improving overall team performance.
  • Improved customer satisfaction through excellent communication, timely follow-ups, and addressing client concerns.
  • Managed a team of sales professionals to achieve consistent growth in revenue and profitability.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Conducted regular meetings with the sales team to review progress, address challenges, and set goals for future success.

Warehouse Associate

ICU Medical
09.2023 - 03.2024
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Operated standing high reach as well as forklift
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
  • Utilized company software effectively for tracking shipments, managing inventory levels, and updating order statuses accurately.

Wearhouse Asociate

United State Clod Storage
10.2022 - 07.2023
  • Uploaded and loaded trailers and verified proper stacking and freight onto pallet instructed
  • Taped and stretched-wrapped pallets as required to ensure product stability
  • Checked prior to product storage, counted all products, compared my count to drivers, manifest and checked all shipments for damages, infestation, and production code
  • Checked inventory using scanner
  • Pulled and prepared products for shipments to ensuring that the exact number and type of product is located and shipped
  • Equipment used: Forklift (standing), Clamp, Truck, Stretch-wrap machine.

Leasing Consutant

La Jolla International Gardens
02.2018 - 08.2022
  • Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
  • Conducted thorough market research to stay informed of current trends and competitor offerings.
  • Verified tenant incomes and other information before accepting lease applications.
  • Responded to requests and scheduled appointments for property showings.
  • Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
  • Greeted clients, showed apartments, and prepared leases.
  • Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Collected rent and tracked resident payments and information in computer system.

Law Firm Assistant

Pettit Kohn Ingrassia & Lutz
06.2012 - 10.2017
  • Coordinated client meetings by scheduling appointments, preparing meeting materials, and maintaining a professional environment.
  • Improved productivity through meticulous attention to detail when reviewing documentation for accuracy and completeness.
  • Managed attorney calendars, ensuring timely attendance at meetings, court appearances, and deadlines.
  • Provided exceptional customer service through prompt response times on all forms of communication including phone calls, emails, or face-to-face interactions.
  • Collaborated with other team members to improve communication and workflow within the firm.
  • Managed multiple tasks simultaneously without compromising the quality of work, ensuring that all deadlines were met consistently.
  • Assisted in maintaining a well-organized office environment through effective administrative tasks such as answering phones, greeting clients, and handling mail correspondence.
  • Facilitated smooth internal communications among legal staff members via written memos or verbal updates regarding ongoing matters or upcoming events within the firm''s calendar system.

Head Cashier

Home Depot
02.2008 - 06.2011
  • Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
  • Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
  • Educated employees on register use, merchandising, and customer service.
  • Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
  • Assisted customers by answering questions and fulfilling requests.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
  • Worked closely with team members from other departments to resolve complex customer issues or facilitate seamless transactions.

Education

Completed Course -

Course Carrers
01.2023

High school diploma -

Mount Carmel High School
01.2006

Skills

  • Windows environment
  • MS Office system
  • Customer Service
  • Time Management
  • Strong verbal and written communication skills
  • Sales techniques
  • Negotiation expertise
  • Sales strategy development
  • Client Needs Assessment
  • Customer service
  • High-reach forklift & Clamp operator
  • Contract Preparation

Personal Information

Title: Sales Development Representative

Timeline

Residential Sales Manager

Zion Capital
04.2024 - Current

Warehouse Associate

ICU Medical
09.2023 - 03.2024

Wearhouse Asociate

United State Clod Storage
10.2022 - 07.2023

Leasing Consutant

La Jolla International Gardens
02.2018 - 08.2022

Law Firm Assistant

Pettit Kohn Ingrassia & Lutz
06.2012 - 10.2017

Head Cashier

Home Depot
02.2008 - 06.2011

Completed Course -

Course Carrers

High school diploma -

Mount Carmel High School

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Eddie Black