Summary
Overview
Work History
Education
Skills
Timeline
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Eddie Bostic

Gainesville,GA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Aspen Dental
09.2021 - 08.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Front Desk Receptionist

Crosslinks Family Practice
04.2020 - 09.2021
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.

Customer Service Representative

Alorica
12.2018 - 04.2020
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Answered inbound customer queries according to internal policies, meeting concerns and resolving questions.
  • Maintained functional and productive workspaces, prioritizing quiet atmospheres for call quality and clarity.

Education

High School Diploma -

Brookwood High School
Snellville, GA
05.2009

Skills

  • Conflict Resolution
  • Microsoft Excel
  • Typing Proficiency
  • Credit Card Payment Processing
  • Coordination
  • Project Management Abilities
  • Multi-Line Phone Talent

Timeline

Customer Service Representative

Aspen Dental
09.2021 - 08.2023

Front Desk Receptionist

Crosslinks Family Practice
04.2020 - 09.2021

Customer Service Representative

Alorica
12.2018 - 04.2020

High School Diploma -

Brookwood High School

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Eddie Bostic