Eddie Branch Jr.
Madison,WI
Summary
Customer-driven Flight Attendant with dynamic safety and service skills. Highly effective in diffusing volatile passenger situations. Known for best-in-class customer service and top-notch friendliness.
I seek to maintian a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Resident Care Technician
Central Wisconsin Center
07.2026 - Current
- Assisted residents with daily living activities, promoting dignity, comfort, and individualized care plans.
- Monitored resident conditions and reported behavioral or medical changes to nursing staff promptly.
- Documented care services, incidents, and observations accurately in required records and charts.
- Supported safe transfers, mobility, and positioning using proper lifting and fall-prevention techniques.
- Maintained clean, organized living areas while following infection control and sanitation procedures.
Shift Manager
Walgreen's Pharmacy
11.2025 - 08.2026
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Promoted a positive work environment through open communication and constructive feedback.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Enforced compliance with safety, pharmacy, and retail procedures across shift operations.
Flight Attendant/Inflight Instructor
United Airlines
02.2024 - 11.2025
- Mentored new flight attendants on service standards, safety protocols, and passenger care.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Answered passenger questions and provided solutions to issues arising during flights.
- Resolved passenger conflicts and medical emergencies during flights.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Prepared cabin for arrival by cleaning surfaces, restocking supplies, securing loose items, and ensuring overall orderliness.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit during the flight.
Senior Flight Attendant
Republic Airways
04.2022 - 02.2024
- Answered passenger questions and provided solutions to issues arising during flights.
- Verified aircraft and passenger compliance with policies, regulations and safety guidance.
- Resolved passenger conflicts and medical emergencies during flights.
- Ensured safety and comfort of customers onboard aircraft.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Relayed updates and information to passengers after confirming key details with pilot.
- Controlled entertainment for passengers through onboard video and audio systems.
- Led cabin safety briefings and ensured FAA compliance throughout every flight segment.
- Trained new flight attendants on service standards, safety procedures, and onboard protocols.
Customer Service Representative
Dividend Finance
09.2019 - 05.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Recommended products to customers, thoroughly explaining details.
- Met customer call guidelines for service levels, handle time and productivity.
General Manager
Kentucky Fried Chicken
09.2015 - 10.2016
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Prepared annual budgets with controls to prevent overages.
- Developed and maintained relationships with customers and suppliers through account development.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations and contract details.
- Supervised food preparation stations to observe hygiene and taste quality of food served to customers.
- Communicated and negotiated with various vendors to obtain necessary inventory.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
Lead Shipping and Receiving Clerk
Schilli Distribution
10.2014 - 09.2015
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers.
- Orchestrated routing by producing accurate shipping documentation and package labels.
- Investigated and adopted optimal shipping and receiving strategies by selecting best carriers, routes and methods to minimize costs and enhance schedules.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
Assistant Manager
Journeys Shoes
01.2012 - 09.2014
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Mentored team members to enhance professional development and accountability in workplace.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Directed promotion and brand loyalty efforts to build direct relationships with customers.
- Compiled financial data to comply with budget.
Education
Associate of Science - Medical Assistant
Herring University
MadisonAssociate - Business Management
Palomar College
San Marcos, CA08.2016
High School Diploma -
East High School
Madison06.2010
Skills
- Aviation Regulations
- Safety Procedures
- Airline Operations
- Verbal and Written Communication
- Crew Coordination
- Company Policy Adherence
- Adult AED and CPR
- Pre-Flight Briefings
- Critical Thinking
- Emergency Care
- Infection prevention
- Emergency response
Timeline
Resident Care Technician
Central Wisconsin Center
07.2026 - Current
Shift Manager
Walgreen's Pharmacy
11.2025 - 08.2026
Flight Attendant/Inflight Instructor
United Airlines
02.2024 - 11.2025
Senior Flight Attendant
Republic Airways
04.2022 - 02.2024
Customer Service Representative
Dividend Finance
09.2019 - 05.2020
General Manager
Kentucky Fried Chicken
09.2015 - 10.2016
Lead Shipping and Receiving Clerk
Schilli Distribution
10.2014 - 09.2015
Assistant Manager
Journeys Shoes
01.2012 - 09.2014
Associate of Science - Medical Assistant
Herring University
Associate - Business Management
Palomar College
High School Diploma -
East High School