Eddie Brewer
HVAC/R
Memphis,Tennessee
Summary
Adept Lead Service Technician with a proven track record at Rushing Mechanical, where I enhanced service delivery by leveraging skills in mechanical troubleshooting and customer service. Excelled in optimizing operations and client satisfaction, evidenced by surpassing performance metrics and fostering a collaborative team environment. Skilled in HVAC systems and adept at translating technical issues to customers, ensuring repeat business through high-quality service.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Lead Service Technician
Rushing Mechanical
- Exceeded performance metrics regularly, demonstrating commitment to excellence in service delivery.
- Facilitated smooth operations by adhering to company guidelines for documentation, reporting, and communication with supervisors or colleagues.
- Optimized customer satisfaction by providing timely and professional service.
- Proactively identified potential issues within systems or components, preventing costly breakdowns before they occurred.
- Diagnosed and resolved technical issues with precision and efficiency.
- Supported team members during challenging troubleshooting tasks, fostering a collaborative atmosphere.
- Maintained accurate records of completed work orders and inventory levels.
- Reduced downtime for clients through rapid identification and resolution of technical problems.
Lead Service Technician
Allied Service Group
06.2016 - 04.2019
- Improved workflow by maintaining a clean, organized, and safe working environment.
- Adhered to safety protocols consistently, minimizing workplace accidents or injuries.
- Contributed to business growth by delivering high-quality services that attracted repeat clientele.
- Streamlined processes by following established procedures for equipment servicing and diagnostics.
- Communicated effectively with customers to explain technical issues and recommend solutions.
- Participated in ongoing training sessions to stay current on industry trends and advancements in technology.
Service Technician Assistant
Reddy Ice
02.2011 - 05.2016
- Collaborated with senior technicians to complete complex repair tasks successfully.
- Expanded knowledge base by assisting experienced technicians across various industries.
- Improved workflow by maintaining a clean, organized, and safe working environment.
- Adhered to safety protocols consistently, minimizing workplace accidents or injuries.
Education
Associate Of Applied Science - HVAC/R
Vatterott Career College
Memphis, TN05.2011
Skills
- Lockout and tagout procedures
- Pipefitting
- Pump maintenance
- Welding and fabrication
- Pneumatic controls
- Mechanical Troubleshooting
- Diagnostic Skills
- Refrigeration Systems
- Electrical Systems
- HVAC Systems
- Customer Service
- Troubleshooting ability
- Attention to Detail
Certification
- EPA Section 609 Refrigerant Recovery and Recycling Certification - U.S. Environmental Protection Agency.
Timeline
Lead Service Technician
Allied Service Group
06.2016 - 04.2019
Service Technician Assistant
Reddy Ice
02.2011 - 05.2016
Lead Service Technician
Rushing Mechanical
Associate Of Applied Science - HVAC/R
Vatterott Career College
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