Eddie Brown

• Enhanced patient recovery by implementing individualized care plans and providing support throughout the healing process.
• Reduced relapse rates by conducting regular follow-up meetings and maintaining open communication with patients and their families.
• Educated patients on coping strategies and resources, empowering them to take control of their recovery journey.
• Established connections with local support networks and referral partners to broaden available resources for clients.

• Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
• Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
• Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
• Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
• Achieved positive client outcomes by developing and implementing comprehensive case management plans.
• Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.

• Built strong relationships with clients through consistent communication and excellent customer service.
• Responded to customer calls swiftly to resolve issues and answer questions.
• Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
• Maintained high standards of customer service by building relationships with clients.

Operated trains to bring them in and out of machine shop in order for them to be serviced.