Eddie Bueno

• Currently managing our supply chain through multiple distributor companies.
• My territory is West Texas, Central Texas, East and South Texas, New Mexico and Durango Colorado.
• My main responsibilities are, quoting projects, product training as well sales support with each locations current customer base.
• The ultimate goal is sales growth throughout the network.
• Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
• Established successful account relationships by building rapport and maintaining consistent communication.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.

• As a Senior Territory Manager my primary responsibilities are to provide sales service and support to our supply chain partners as well manage our contracted rep firm.
• Managed up to 30 incoming calls, emails and appointments in my three-state territory..
• Day to day activities include identifying project opportunities and to generate demand for HPW end to end solutions.
• Working with our rep firm and distribution channels, my efforts are to create demand for our products which in turn grows our shelf space in distributions warehouses.
• Other responsibilities include working with Architects as well as consultants, provide key product training as well as TIA recommended installation practices.
• My interactions with these groups are to present and train individuals on our new technologies.
• The goal in educating these groups is to enable them to share with their clients the latest offerings as well as having them specify our products into future opportunities and proper installation techniques.

• Created and directed BIT as a new start-up technology integrator to provide products and installations in Texas as well as the surrounding states.
• Created and implemented sales goals and strategies with key partners as well as first level clients.
• Maintained and developed culture, values and reputation with staff, customers and professional partners.
• Developed and enacted sales expansion into Educational, State and Federal agency markets.
• My approach was to balance private sector with State, Educational as well as Federal Government.
• Major successes include: University of Mary Hardin Baylor Football Stadium (AV System), Austin Energy Control Room, City of Wylie Administration and City Hall Building (Security), University of Texas Permian Basin Performing Arts Center (AV System), Deloitte University Westlake, Texas (AV System).
• Designed, planned and implemented marketing strategies for promoting BIT's footprint in State and Federal markets.
• Responsibilities included advertising, PR, brand development, pricing, promotional strategy and product implementation.
• Created and established complete route to market and channel strategies for Educational, State and Federal Markets.
• Organized, planned and completed several annual trade shows within the State of Texas including University of Texas at Austin, University of UT Pan American, ITEC Austin, TEMAC Corpus Christi, Texas.

Planned, monitored, managed and reported all financial elements of the business including; profit/loss, income, cash management and financial statements.

• Successfully executed the role of President and General Manager, in directing corporate financial strategy and created credit control policies.
• Achieved industry-leading levels of profitability year on year. Net Profit averaged 20% across the full operating years from business start up.
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• Managed, trained and motivated all people in operations, finance, customer service, shipping and administrative departments.
• Created personnel and administration tools and policies including company handbook, pension scheme, bonus scheme, expenses, purchasing, customer service and quality standards.
• Managed all personnel issues, performance reviews, holidays, disciplinary and training.
• Hired and managed employees to maximize productivity while training staff on best practices and protocols.
• Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
• Managed crisis situations effectively while minimizing disruption to daily operations.
• Enhanced company performance by implementing strategic plans and overseeing daily operations.
• Prepared annual budget forecasts and monitored performance to meet organizational objectives.
• Drove revenue growth by expanding product offerings and identifying new market opportunities.
• Cultivated strong relationships with external partners to foster collaboration and maximize resources.

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Increased sales revenue by developing and implementing effective sales strategies.
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Led a successful sales team by providing motivational coaching and performance-based incentives.

• Managed Day to day activities of operations to include; manpower scheduling, material management, vehicle management as well as inventory management.
• Managed sales staff in bids, sales presentations and closing key accounts.
• Planned and implemented customer development and retention strategies.
• Managed direct sales interaction with key customers, NORTEL and SWB.
• Exceeded requirements in administration, forecasting, reporting and planning systems.