Eddie Cintron
Methuen,MA
Summary
Self-motivated IT Automation Engineer with 10+ years' experience in IT contributing to project installation, commissioning, project closure and inspection. Excellent interpersonal and analytical skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Service Automation Engineer
Cloud Software Group
Burlington, MA
01.2023 - 01.2024
- Monitored system performance, identified issues, and optimized automation processes.
- Collaborated with stakeholders to understand their needs and create effective solutions.
- Ran automation scripts using PowerShell and Power Automate to maintain organizational efficiency.
- Managed user accounts in Active Directory and Azure AD Connector.
- Configured, tested, and maintained Office 365 environment and new features for end users.
- Provided training sessions for staff members on how to use the different features of Office 365.
- Provided technical assistance and support to users with Office 365 applications.
- Configured and managed SharePoint sites, libraries.
- Troubleshot issues related to application errors or unexpected behavior in the SharePoint environment.
- Slack Enterprise environment administrator - workspace migration, moving 9000+ users, channels and Slack integration implementations
IT Systems Engineering
Citrix
Burlington, MA
06.2022 - 01.2023
- Managed user accounts in Active Directory and Azure AD Connector.
- Configured, tested, and maintained Office 365 environment for end users.
- Provided training sessions for staff members on how to use the different features of Office 365.
- Collaborated with other IT teams on projects involving integration between existing systems and Office 365 solutions.
- Provided technical support to end users on Outlook configuration settings or email delivery issues.
- Worked with Agile methodologies to accomplish project milestones and meet demanding timelines.
- Created detailed documentation of automated processes and procedures through KB Articles (Jira/ServiceNow).
- Assisted in troubleshooting problems related to automated systems or processes.
- Ran automation scripts using PowerShell and Power Automate to maintain organizational efficiency.
Lead IT Support Associate
Citrix
Burlington, MA
10.2010 - 06.2022
- Evaluated software or hardware to recommend improvements or upgrades.
- Provided technical support to users via telephone or remote access (VNC/GoToAssist).
- Provided technical support and troubleshooting to end users accessing applications via Citrix Workspace and Citrix Desktop.
- Maintained user accounts in Active Directory and Exchange Server environments.
- Weekly New Employee Onboarding Speaker. Developed training materials and procedures or trained users in proper use of hardware or software.
- Documented repair processes and helped streamline procedures for future technical support actions through KB Articles.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Responded to or escalated tickets based on severity and internal policies governing responses.
- Troubleshot system issues and configuration related to network connectivity, software installation and configuration, printing.
- Managed inventory of IT assets such as laptops, desktops, servers and peripherals.
Education
Associate of Science - Design And Visual Communications
Gibbs College Boston
Boston, MA06-2005
Skills
- Relationship Building
- Self-Directed
- Project Leadership
- Software Management
- Root Cause Analysis
- Proficient in Office 365
- Proficient in Citrix Workspace and Virtual Desktop offerings
Languages
English
Professional
Spanish
Limited
Certification
- Google Workspace Administration Management and Reporting
- Slack Certified Admin
- Introduction to Prompt Engineering for Generative AI
- Team Collaboration in Google Workspace
- Describe the compliance management capabilities in Microsoft
- Azure Fundamentals part 1: Describe core Azure concepts
- Microsoft 365 Fundamentals: Demonstrate fundamental knowledge of Microsoft 365 security and compliance capabilities
- Microsoft Security, Compliance, and Identity Fundamentals: Describe the concepts o f security, compliance, and identity
References
References available upon request.
Timeline
Service Automation Engineer
Cloud Software Group
01.2023 - 01.2024
IT Systems Engineering
Citrix
06.2022 - 01.2023
Lead IT Support Associate
Citrix
10.2010 - 06.2022
Associate of Science - Design And Visual Communications
Gibbs College Boston
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