Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Eddie Collazo

Pembroke Pines

Summary

Dynamic sales professional with a proven track record at Vera Cadillac, excelling in sales process management and customer relationship building. Skilled in objection handling and product knowledge, I consistently enhance customer satisfaction and drive repeat business through strategic prospecting and personalized service. Committed to delivering exceptional results in high-pressure environments.

Overview

16
16
years of professional experience

Work History

Sales Expert

Vera Cadillac
03.2019 - 04.2025
  • Delivered quality service to ensure all clients expectations were met.
  • Built relationships with customers to encourage repeat business.
  • Handled and organized private information to complete safe transactions
  • Managed returns, exchanges and services in accordance with dealer policy.
  • Communicated via email, text and calls for follow ups, promotions and advise.
  • Completed monthly trainings and hands-on research for product knowledge.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Rental Agent

Enterprise
07.2016 - 01.2019
  • Assisted clients with understanding complex lease agreements, answering questions and clarifying concerns.
  • Collected rental, security deposits, and payments as well as open new contracts.
  • Increased customer satisfaction by providing personalized rental suggestions based on client needs and preferences such as vehicle upgrades, toll passes and company insurance.
  • Resolved customer disputes to maintain positive relationships and repeat clientele.
  • Managed multiple tasks in high-volume environment.
  • Helped train new staff on company policies, procedures and standards, boosting productivity.

Assistant Manager

T-Mobile
02.2012 - 10.2015
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Opened new (business and personal) credit accounts based on clients qualifications
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.

Owner

Dark Alley Apparel
01.2009 - 02.2012
  • Managed all expenses for inventory and events for networking
  • Created new product ideas to connect with consumers
  • Increased customer satisfaction by providing personal deliveries on local purchases
  • Provided product to a larger company (Urban Terrain) for distribution
  • Advertised through flyers and socialization
  • Ensured product quality met consumers needs

Education

Sonderling High
Brentwood, NY
06-2008

Skills

  • Sales process management
  • CRM management
  • Objection handling
  • Lead qualification
  • Sales closing techniques
  • Strategic prospecting
  • Staff training

Accomplishments

  • Certified Top Performer at Vera Cadillac, earning the "Mark Of Excellence" Award
  • Successfully launched my own brand (Dark Alley Apparel)
  • Supervised team of 4 staff members at a high volume business

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Sales Expert

Vera Cadillac
03.2019 - 04.2025

Rental Agent

Enterprise
07.2016 - 01.2019

Assistant Manager

T-Mobile
02.2012 - 10.2015

Owner

Dark Alley Apparel
01.2009 - 02.2012

Sonderling High

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