Eddie DeWitte
Fort Collins,CO
Summary
Dedicated and results-driven IT professional with over a decade of hands-on experience in the industry. My main love for this field is the ever-evolving nature of technology. There's always something new to learn, whether it's exploring cutting-edge software solutions, improving cybersecurity measures or understanding emerging trends like AI and cloud computing. This constant learning keeps me engaged and excited about what I do. I have been praised verbally and handed many certificates for dedicated IT service across my tenure.
Overview
12
12
years of professional experience
Work History
IT Analyst
NetImpact Strategies/USDA
Fort Collins, CO
04.2022 - Current
- Resolved malfunctions with systems and programs through troubleshooting.
- Investigated and addressed system issues to enhance usability and improve functionality.
- Evaluated and adopted new technologies to address changing industry needs.
- Oversaw installation of software programs and hardware systems to meet requirements.
- Created and administered Active Directory profiles and accounts, also maintaining systems security groups and access.
- Resolved issues and escalated problems to Tier 3 with knowledgeable support and quality service.
- Imaged and prepared new computers for integration into company networks and systems.
- Evaluated systems according to predetermined checklist and noted issues.
- Dispatched field service technicians to correct issues requiring in-person technical assistance.
- Configured hardware, devices and software to set up work stations for employees.
- Received accolades from senior technicians, supervisors, and clientele for adept management of clients, computer systems, and fostering high levels of customer satisfaction.
IT Support Specialist
Computer Task Group Inc.
Boulder, CO
06.2017 - 08.2021
- Ensured projects align with company processes, tactical planning, and strategic vision by re-engineering applications and implementing process improvements.
- Provided valuable technical support for end-users for hardware and software issues by consulting with customers via phone and email.
- Analyzed existing systems and make recommendations for key improvements to optimize performance.
- Recipient of numerous awards and certificates recognizing excellence in customer service delivery which included gift cards and candy.
- Handled at least 30-40 calls per day with more then 100 clients weekly.
- Wore many hats, including manager to help colleagues with frustrating customer calls.
- Utilized Linux OS and Citrix to access all software and networking tools with soft and hard token technologies.
- Handled international customers with interpreters conferenced in.
IT Support Specialist
Career Connections Inc.
Boulder, CO
06.2013 - 05.2017
- Provided local and remote Tier 1 IT support for hardware and software to company personnel.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Received outstanding commendation from supervisor, highlighting recognition and appreciation for contributions.
- Handled 30-40 phone calls every day and over 100 clients every week.
- Provided network support purging print jobs to state specific mainframes through NFC Reflections.
IT Support Specialist
Kelly Services
Boulder, CO
03.2012 - 05.2013
- Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Relaying tech support daily for over 50 clients acting as bridged communication between IBM and Honda Motors through Heat and Remedy programs.
- Streamlined operations and prioritized tasks resulting in senior staff praise.
Education
High School Diploma -
Taylor County High School
Perry, FL07.2004
A+ Certification(Vocational School) - Hardware, Software, Troubleshooting
Taylor Technical Institute
Perry, FL2004
Computer Science - Computer Science
Red Rocks Community College
Denver, CO2005
No Degree - Voice
The Music District(CSU)
Fort Collins2018
Associate of Arts - Music
Front Range Community College
Westminster, CO2020
Skills
- Team Leadership
- Professional Communication
- Problem Solving
- Hardware Maintenance
- IT Infrastructure Management
- Client Relations
- Network Administration - Active Directory
- Microsoft Operating Systems
- Windows Environment Management
- Remote Access Solutions - DameWare
- Office 365
- BMC Remedy/ServiceNow
Timeline
IT Analyst
NetImpact Strategies/USDA
04.2022 - Current
IT Support Specialist
Computer Task Group Inc.
06.2017 - 08.2021
IT Support Specialist
Career Connections Inc.
06.2013 - 05.2017
IT Support Specialist
Kelly Services
03.2012 - 05.2013
High School Diploma -
Taylor County High School
A+ Certification(Vocational School) - Hardware, Software, Troubleshooting
Taylor Technical Institute
Computer Science - Computer Science
Red Rocks Community College
No Degree - Voice
The Music District(CSU)
Associate of Arts - Music
Front Range Community College