Eddie DeWitte
Fort Collins,CO
Summary
Dedicated and results-driven IT professional with over a decade of hands-on experience in the industry. My main love for this field is the ever-evolving nature of technology. There's always something new to learn, whether it's exploring cutting-edge software solutions, improving cybersecurity measures or understanding emerging trends like AI and cloud computing. This constant learning keeps me engaged and excited about what I do. I have been praised verbally and handed many certificates for dedicated IT service across my tenure.
Overview
12
12
years of professional experience
Work History
IT Analyst
NetImpact Strategies/USDA
04.2022 - Current
- Resolved malfunctions with systems and programs through troubleshooting.
- Investigated and addressed system issues to enhance usability and improve functionality.
- Evaluated and adopted new technologies to address changing industry needs.
- Oversaw installation of software programs and hardware systems to meet requirements.
- Created and administered Active Directory profiles and accounts, also maintaining systems security groups and access.
- Resolved issues and escalated problems to Tier 3 with knowledgeable support and quality service.
- Imaged and prepared new computers for integration into company networks and systems.
- Evaluated systems according to predetermined checklist and noted issues.
- Dispatched field service technicians to correct issues requiring in-person technical assistance.
- Configured hardware, devices and software to set up work stations for employees.
- Received accolades from senior technicians, supervisors, and clientele for adept management of clients, computer systems, and fostering high levels of customer satisfaction.
IT Support Specialist
Computer Task Group Inc.
06.2017 - 08.2021
- Ensured projects align with company processes, tactical planning, and strategic vision by re-engineering applications and implementing process improvements.
- Provided valuable technical support for end-users for hardware and software issues by consulting with customers via phone and email.
- Analyzed existing systems and make recommendations for key improvements to optimize performance.
- Recipient of numerous awards and certificates recognizing excellence in customer service delivery which included gift cards and candy.
- Handled at least 30-40 calls per day with more then 100 clients weekly.
- Wore many hats, including manager to help colleagues with frustrating customer calls.
- Utilized Linux OS and Citrix to access all software and networking tools with soft and hard token technologies.
- Handled international customers with interpreters conferenced in.
IT Support Specialist
Career Connections Inc.
06.2013 - 05.2017
- Provided local and remote Tier 1 IT support for hardware and software to company personnel.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Received outstanding commendation from supervisor, highlighting recognition and appreciation for contributions.
- Handled 30-40 phone calls every day and over 100 clients every week.
- Provided network support purging print jobs to state specific mainframes through NFC Reflections.
IT Support Specialist
Kelly Services
03.2012 - 05.2013
- Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Relaying tech support daily for over 50 clients acting as bridged communication between IBM and Honda Motors through Heat and Remedy programs.
- Streamlined operations and prioritized tasks resulting in senior staff praise.
Education
High School Diploma -
Taylor County High School
Perry, FL07.2004
A+ Certification(Vocational School) - Hardware, Software, Troubleshooting
Taylor Technical Institute
Perry, FL2004
Computer Science - Computer Science
Red Rocks Community College
Denver, CO2005
No Degree - Voice
The Music District(CSU)
Fort Collins2018
Associate of Arts - Music
Front Range Community College
Westminster, CO2020
Skills
- Team Leadership
- Professional Communication
- Problem Solving
- Hardware Maintenance
- IT Infrastructure Management
- Client Relations
- Network Administration - Active Directory
- Microsoft Operating Systems
- Windows Environment Management
- Remote Access Solutions - DameWare
- Office 365
- BMC Remedy/ServiceNow
Timeline
IT Analyst
NetImpact Strategies/USDA
04.2022 - Current
IT Support Specialist
Computer Task Group Inc.
06.2017 - 08.2021
IT Support Specialist
Career Connections Inc.
06.2013 - 05.2017
IT Support Specialist
Kelly Services
03.2012 - 05.2013
High School Diploma -
Taylor County High School
A+ Certification(Vocational School) - Hardware, Software, Troubleshooting
Taylor Technical Institute
Computer Science - Computer Science
Red Rocks Community College
No Degree - Voice
The Music District(CSU)
Associate of Arts - Music
Front Range Community College
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