Eddie Erickson
Minneapolis
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Kowalski's Markets. Proven ability to enhance guest experiences through effective multitasking and quality control. Recognized for training new staff and resolving customer issues promptly, ensuring satisfaction and loyalty. Proficient in food safety practices and fostering team collaboration.
Overview
8
8
years of professional experience
Work History
Server
Kowalski's Markets
04.2017 - Current
- Managed multiple tables simultaneously, ensuring high-quality service without compromise.
- Collaborated with team members during busy shifts to optimize workflow and enhance guest experiences.
- Coordinated with kitchen staff for timely delivery of orders, resulting in satisfied customers.
- Trained new staff on menu knowledge and service protocols, elevating team performance.
- Addressed customer complaints professionally, maintaining positive relationships through swift resolutions.
- Maintained cleanliness by inspecting dishes and utensils while following health and safety protocols.
- Cultivated strong relationships with regular customers by providing personalized attention to needs.
- Performed opening and closing duties to ensure a seamless transition during service.
Call Center Representative
Kowalski's Markets
04.2017 - Current
- Managed high call volumes while delivering exceptional customer support with professionalism.
- Handled escalated calls, resolving complex issues to ensure client satisfaction.
- Addressed inquiries promptly, enhancing overall customer satisfaction.
- Established client trust by accurately addressing concerns and providing suitable resolutions.
- Participated in training sessions to remain updated on policies, products, and procedures.
- Educated customers on billing, payment processing, and support policies.
- Identified discrepancies in accounts and implemented corrective actions.
- Recommended and sourced out-of-stock products based on customer requests.
Assistant Bookkeeper
Kowalski's Markets
04.2017 - Current
- Summarized account data in detailed financial reports to enhance clarity and
- Produced comprehensive reports by inputting financial data into Microsoft Excel.
- Reconciled financial data to ensure accurate account balances and support compliance.
Driver's Assistant
Kowalski's Markets
04.2017 - Current
- Minimized carbon emissions by implementing eco-friendly driving habits, such as trip combining and avoiding idling.
- Consistently exceeded company standards for punctuality and attendance through reliable daily arrival.
- Enhanced customer retention by delivering exceptional service and promptly addressing inquiries.
- Trained new drivers in best practices to elevate overall team performance.
- Conducted routine vehicle inspections and reported issues to drivers, promoting proactive maintenance.
- Collaborated with team members to optimize processes for improved logistics operations.
- Loaded and unloaded cargo meticulously, minimizing damage during transportation.
- Assisted drivers in route navigation to enhance delivery efficiency and reduce fuel consumption.
- Ensured timely deliveries and accurate order fulfillment, enhancing customer satisfaction.
Education
High School Diploma -
Centennial High School
Circle Pines, MN06.2017
Skills
- Strong work ethic
- Exceptional customer service
- Order accuracy
- Quality control
- Allergy awareness
- Multitasking and organization
- Team player
- Reliable and responsible
- Warm and friendly
- Adaptable and flexible
- Problem-solving
- Food safety practices
Timeline
Server
Kowalski's Markets
04.2017 - Current
Call Center Representative
Kowalski's Markets
04.2017 - Current
Assistant Bookkeeper
Kowalski's Markets
04.2017 - Current
Driver's Assistant
Kowalski's Markets
04.2017 - Current
High School Diploma -
Centennial High School
Similar Profiles
Garrett HedstromGarrett Hedstrom
Deli Associate at Kowalski's MarketsDeli Associate at Kowalski's Markets
Alexander BantleAlexander Bantle
Produce Manager at Kowalski's MarketsProduce Manager at Kowalski's Markets
Matthew DavisMatthew Davis
Seafood Lead at Kowalski's MarketsSeafood Lead at Kowalski's Markets
Austin WardenAustin Warden
Technical Sales Engineer at Keyence Corporation AmericaTechnical Sales Engineer at Keyence Corporation America
Cael AndersonCael Anderson
Design Project Manager at Pleasant View GardensDesign Project Manager at Pleasant View Gardens