Eddie Fierro
San Clemente,CA
Summary
Seasoned Service Manager bringing demonstrated safety management and performance optimization skills gained during experience in property management settings. Delivers in-depth training and mentoring to help each improve abilities and advance work quality. Dependable, hardworking and level-headed in addressing diverse problems. Excellent customer service experience with a strong conflict resolution skill and multitasking capability. Technically-savvy with outstanding relationship building, training and presentational skills. Working in property management has reinforced integrity and personal development by improving team work, communication, and respect.
Overview
8
8
years of professional experience
Work History
Lead Sales Key Holder
Hurley
09.2024 - Current
- Enhanced customer satisfaction through exceptional service, product knowledge, and personalized attention.
- Collaborated with management to develop targeted marketing campaigns that increased brand awareness and customer engagement.
- Acted as the primary point of contact for store management during times of absence, taking responsibility for all aspects of location operations.
- Handled escalated customer issues professionally, resolving problems quickly while maintaining high levels of customer satisfaction.
- Achieved monthly sales targets consistently through focused goal-setting and diligent follow-up on potential leads.
- Promoted a positive work environment with clear communication, teamwork, and professional development opportunities for staff members.
Facility Operations Supervisor
Lifetime Fitness Clubs
04.2022 - 08.2024
- Evaluated facility operations and personnel for safety and health regulations compliance.
- Coordinated schedules and reviewed work performance for staff and assisted in new hire on-boarding/coaching.
- Conducted day to day inspections on facility grounds, external structures, and systems for safety and environmental compliance.
- Oversaw all aspects of equipment installation, maintenance and repair for both internal and external services.
- Built relationships with members to construct feedback on reaching desired expectations and to maintain excellent customer service
- Supervised staff of 10 in day-to-day operations of facility.
Service Manager
Liberty Military Housing
08.2019 - 10.2021
- Met with Residents to discuss service needs and develop effective and practical solutions to provide proper service and satisfaction of service.
- Organized and scheduled vendors/contractors for occupied and vacant homes, creating purchase orders and work orders for operational, turns, and A/R expenses.
- Conducted all inspections for necessary documentation of all units vacant and on notice to vacate.
- Managed notices to vacate, evictions, and organized/created necessary paperwork.
- Maintained work order dashboard of all technician requests and managed all call center emergency requests throughout property of 955 Units.
- Monitored turn over quality and communicated necessary improvements to vendors and in house staff to produce quality homes.
- Created and managed all district Incident Reports for A/R Insurance claims on property losses such as fire damages, flooding, mold related remediation and abatement.
- Responsible for accounts payable on district level managing expenses, invoicing, and delinquencies.
- Trained & Hired 3 Service Managers & 9 Service Coordinators regionally to meet standards, build efficiency and develop strong conflict resolution for best customer service
Assistant Service Support Manager
Liberty Military Housing
10.2019 - 11.2020
- Co-Spearheaded pilot department (Service Support Center) in maintaining centralized regional service requests, Water & Mold mitigation, and unit turnovers for 7 Districts in total of 7,005 units.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Collaborated with Regional Team to improve vendor/contractor services and negotiate master service agreements region wide.
- Boosted traceability initiatives by managing client correspondence, tracking records and utilizing data communications.
- Completed special projects by using effective decision making, critical thinking and time management skills.
- Served as a trusted advisor to senior leadership, offering insights and recommendations for ongoing improvements in service support functions.
Bookkeeper
Liberty Military Housing
11.2018 - 08.2019
- Monitored, verified and approved invoices and reviewed balances using Yardi software to assess statements for variances and unpaid invoices.
- Applied proper GL codes to invoices, files and statements to keep records organized and easily searchable.
- Maintained and processed invoices, deposits, and money logs.
- Worked alongside Accounting Department and Risk Management on insurance claims of property losses.
- Accomplished in correcting invoice delinquencies of over 1.2 million dollars of contractor payments.
- Reviewed and filed financial documents, coded accounting entries for data processing and posted daily receipts and payments in accordance with all corporate protocols.
Customer Service Representative
Liberty Military Housing
03.2018 - 11.2018
- Worked directly with Management in accepting, filing, organizing, and uploading PII documents to company's Yardi software systems.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed reputation, as efficient Customer Service Representative with high levels of accuracy in day to day tasks.
- Maintained cleanliness and organization of day to day tasks that involve 30-day notices, Lease paperwork, and Lease Applications.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Evaluated account and service histories to identify trends, using data to mitigate future issues
Community Services Representative
Liberty Military Housing
08.2016 - 03.2018
- In charge of opening and closing of centers and responsible for maintaining resident satisfaction in property's community centers.
- Handled 80 calls per 6 hours to address customer inquiries and concerns
- Provided feedback on resident concerns and suggestions to management to keep resident satisfaction with community centers.
- Used critical thinking to break down problems, evaluate solutions and make decisions for all residential concerns and events for our communities.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
Del Taco Grill Master
Del Taco
06.2016 - 08.2016
- Worked as head grill master, learned stellar team work and multitasking. Achieving excellent Customer Service and trust from co-workers.
- Worked directly with Management in assisting in all tasks and challenges set forth by corporate.
- Contributed in passing of corporate inspections and health inspections.
- Cooked regular menu items and seasonal offerings according to corporate standards and guidelines.
- Planned and delegated all facets of ingredient preparation.
- Cleaned and maintained kitchen equipment regularly.
- Handled 100 orders per shift to achieve goal times in customer satisfaction and service
Education
High School Diploma -
San Clemente High School
San Clemente, CA06.2016
Skills
- Strong verbal communication
- Extremely organized
- Adept skills in computers
- Fast Learner
- Excellent attention to detail
- Highly dependable
- Conflict resolution
- Documentation and reporting
- Cash Handling Accuracy
- Training and mentoring
- Time Management
- Sales Presentations
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Lead Sales Key Holder
Hurley
09.2024 - Current
Facility Operations Supervisor
Lifetime Fitness Clubs
04.2022 - 08.2024
Assistant Service Support Manager
Liberty Military Housing
10.2019 - 11.2020
Service Manager
Liberty Military Housing
08.2019 - 10.2021
Bookkeeper
Liberty Military Housing
11.2018 - 08.2019
Customer Service Representative
Liberty Military Housing
03.2018 - 11.2018
Community Services Representative
Liberty Military Housing
08.2016 - 03.2018
Del Taco Grill Master
Del Taco
06.2016 - 08.2016
High School Diploma -
San Clemente High School
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