Eddie Floyd

• Client Acquisition: Identify and reach out to potential clients who need translation, interpretation, or localization services.

• Needs Assessment: Understand client requirements by discussing their language service needs and offering tailored solutions.

• Sales Presentations: Showcase the company’s language services, including benefits, capabilities, and success stories, to prospective clients.

• Quotation and Pricing: Provide cost estimates and negotiate pricing based on project scope and budget.

• Relationship Building: Develop strong client relationships to foster repeat business and referrals.

• Account Management: Serve as clients' primary point of contact, ensuring satisfaction throughout the sales process.

• Market Research: Stay updated on industry trends, competitor offerings, and client needs to identify new sales opportunities.

• Cross-Selling Services: Promote additional services, such as localization, subtitling, or cultural consulting, to existing clients.

Sales Reporting: Track sales metrics and regularly update management on performance and client feedback.

• Collaboration: Work closely with project managers and technical teams to ensure seamless service delivery, and client satisfaction.

• Warmly greet customers and provide personalized assistance with their shopping needs.
• Share detailed product information, offer recommendations, and perform demonstrations to enhance the customer experience.
• Accurately and efficiently process sales transactions using the point-of-sale system, including in-store and online service orders.
• Handle various payment methods, including cash, credit/debit cards, and alternative payment forms.
• Demonstrate strong product knowledge to recommend items that meet customer needs confidently.
• Utilize upselling and cross-selling techniques to maximize sales opportunities.
• Consistently meet individual sales targets and contribute to overall store performance goals.

• Provide technical support to end-users through phone, email, or in-person interactions.
• Diagnose and resolve issues related to hardware, software, and network connectivity.
• Escalate complex technical problems to higher-level support teams when required.
• Perform routine maintenance tasks, including software updates, patches, and system backups.
• Monitor system performance to ensure IT infrastructure's stability, reliability, and security.
• Create and maintain troubleshooting guides and knowledge base articles for common issues.
• Assist with the implementation of new technologies and system upgrades.
• Promptly identify, troubleshoot, and resolve technical issues, while documenting and tracking them in a ticketing system.

• Warmly greet customers and provide personalized assistance with their shopping needs.
• Share detailed product information, offer recommendations, and perform demonstrations to enhance the customer experience.
• Accurately and efficiently process sales transactions using the point-of-sale system, including in-store and online service orders.
• Handle various payment methods, including cash, credit/debit cards, and alternative payment forms.
• Demonstrate strong product knowledge to recommend items that meet customer needs confidently.
• Utilize upselling and cross-selling techniques to maximize sales opportunities.
• Consistently meet individual sales targets and contribute to overall store performance goals.