Eddie Floyd
Ridgely,TN
Summary
Detail-oriented and reliable professional seeking a customer service position where I can leverage my experience in quality inspection, team collaboration, and conflict resolution to ensure positive customer experiences and efficient service.
Overview
10
10
years of professional experience
Work History
Senior Welder/Quality Inspector
Arcosa Marine
Caruthersville, MO
02.2025 - Current
- Supervised welding operations, ensuring compliance with safety regulations and quality standards.
- Mentored junior welders, providing guidance on techniques and best practices for improved performance.
- Trained staff on advanced welding techniques, fostering skill development and knowledge sharing.
- Ensured consistency in production quality through adherence to strict inspection protocols and documentation procedures.
- Developed strong communication skills through daily interaction with cross-functional teams, such as engineering, quality control, and project management personnel.
Plant Floater
Nestle Purina
04.2023 - 01.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Security Forces Response Team Leader
United States Air Force
12.2017 - 04.2023
- Led diverse teams in high-pressure environments, ensuring mission readiness and operational success.
- Facilitated communication between units, ensuring alignment with strategic objectives and operational goals.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
Education
Bachelor of Science - Computer Technology
American Public University
Charles Town, WV06-2022
Bachelor of Science - Business Analytics
American Public University
Charles Town, WV12-2026
Skills
- Quality control and inspection procedures
- Project management
- Budget planning and cost awareness
- Strong written and verbal communication
- Problem-solving
- Team collaboration
- Customer service and Data entry
- Computer skills
- Professional telephone demeanor
COMMUNICATION
Implemented new procedures and technologies that improved efficiency and streamlined operations.
LEADERSHIP
Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores.
Timeline
Senior Welder/Quality Inspector
Arcosa Marine
02.2025 - Current
Plant Floater
Nestle Purina
04.2023 - 01.2025
Security Forces Response Team Leader
United States Air Force
12.2017 - 04.2023
Bachelor of Science - Computer Technology
American Public University
Bachelor of Science - Business Analytics
American Public University