Summary
Overview
Work History
Education
Skills
Timeline
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Eddie Galindo

The Bronx,NY

Summary

Dynamic Front Desk Agent with a proven track record at Pod 39 Hotel, excelling in guest relations and payment processing. Bilingual in English and Spanish, I thrive in fast-paced environments, utilizing strong time management and conflict resolution skills to enhance guest experiences and streamline operations. Committed to delivering exceptional service and support.

Overview

9
9
years of professional experience

Work History

Front Desk Agent

Pod 39 Hotel
Manhattan, NY
12.2023 - 07.2025
  • Executed check-in and check-out processes, guaranteeing exceptional customer service for all guests.
    Handled concierge responsibilities, delivering personalized recommendations and accurate directions.
    Coordinated with housekeeping and engineering to ensure smooth operational shifts.
    Processed payments accurately while maintaining meticulous records of transactions.
    Managed incoming call volume effectively, addressing guest inquiries efficiently.
    Utilized conflict resolution skills to deescalate situations, promoting a supportive environment for guests.
    Contributed to managerial efforts to streamline front desk operations.
  • Addressed customer needs in a timely manner.
  • Kept accurate records of guest transactions.

General Manager

Mimi Cheng's Dumplings
Manhattan, NY
10.2017 - 11.2023
  • Oversaw daily operations of Mimi Changes Restaurant, ensuring efficient service delivery.
    Led a team of 10 employees to enhance productivity and staff performance.
    Established strong vendor relationships to secure high-quality produce and supplies.
    Created employee schedules and tracked performance for effective shift transitions.
    Managed payroll processes, maintaining accurate time sheets and compliance with health codes.
    Cultivated a clean and consistent environment for staff and customers alike.
    Implemented best practices to optimize operational efficiency in restaurant management.
  • Developed marketing strategies designed to increase brand awareness within target markets.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.

Kitchen Manager

Chipotle Grill
Bronx, NY
05.2016 - 10.2017
  • At Chipotle Mexican Grill, I served as a manager focused on maintaining high standards in both food safety and customer service. I trained new and existing employees to comply with health code regulations and consistently meet customer service expectations. I ensured inventory was monitored and updated regularly and worked closely with the team to create seamless shift transitions, maintaining operational flow throughout the day.
  • Supervised food production processes ensuring high quality standards were met throughout each stage of preparation.
  • Created weekly schedules for kitchen staff members based on anticipated business volume.
  • Reviewed vendor invoices for accuracy before authorizing payment transactions.

Education

Bachelor of Arts - Communications

New York City College of Technology
Brooklyn, NY
05-2016

Skills

  • Staffing, supervising, and training, guest service and concierge support, restaurant and hotel operations, health code and safety compliance, fluent in both Spanish and English, thrives in fast-paced environments, time management, and multitasking
  • Front desk operations
  • Guest relations
  • Payment processing
  • Data entry
  • Fluent in English and Spanish

Timeline

Front Desk Agent

Pod 39 Hotel
12.2023 - 07.2025

General Manager

Mimi Cheng's Dumplings
10.2017 - 11.2023

Kitchen Manager

Chipotle Grill
05.2016 - 10.2017

Bachelor of Arts - Communications

New York City College of Technology

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