EDDIE GEORGE
Perry,GA
Summary
Entrepreneurial Chief Executive Officer offering progressive experience in operations leadership. Skilled at identifying and implementing process improvements to drive efficiency and productivity. Motivating leader with proven success managing cross-functional teams. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
43
43
years of professional experience
Work History
Chief Executive Officer/Business Owner
GEORGE FAMILY FOODS LLC
Perry, GA
05.2019 - Current
- Developed strategic plans and objectives to ensure organizational growth and profitability.
- Created financial models to forecast future business performance and identify areas of improvement.
- Established policies, procedures, and protocols to improve operational efficiency.
- Negotiated contracts with vendors, suppliers, and partners.
- Oversaw all aspects of financial management, including budgeting and forecasting.
- Analyzed market trends and competitor activities to inform product development decisions.
- Evaluated current products and services in order to develop strategies for improvement.
- Represented the company at conferences, trade shows, networking events.
- Monitored industry developments in order to stay competitive in the marketplace.
- Cultivated strong relationships with business partners by providing exceptional customer service.
- Negotiated and approved contracts between company and distributors, suppliers and other external entities.
Store Manager
Rent A Center Warehouse & Retail Store
Albany, GA
06.2001 - 07.2006
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Organized promotional events to increase product awareness.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Implemented efficient systems for tracking stock movement.
- Analyzed financial data to identify areas of improvement.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
- Performed regular price checks to ensure competitive pricing.
- Assessed operational efficiency of the store's departments.
- Managed daily banking activities such as deposits and withdrawals.
- Identified opportunities for cost savings through waste reduction initiatives.
- Prepared monthly reports on sales figures, expenses, profits.
- Updated POS system with new products and promotional offers.
- Provided feedback on marketing campaigns to improve effectiveness.
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Monitored employee performance and identified performance gaps for corrective action.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Updated and maintained store signage and displays.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Sales Manager
Rent A Center Warehouse & Retail Store
Lockport, NY
08.2000 - 06.2001
- Developed and implemented sales strategies to increase market share.
- Identified and developed new markets for products or services.
- Established relationships with key clients, while maintaining existing customer base.
- Created and presented monthly reports to management on sales performance.
- Analyzed data to identify trends in customer behavior and develop plans accordingly.
- Monitored industry trends and competitor activities to stay ahead of the competition.
- Managed daily operations of sales department, including supervision of staff members.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Researched potential customers using various sources such as public records, web searches.
- Performed analysis of current processes within the sales department to identify areas needing improvement.
- Maintained accurate records of all transactions between customers and company representatives.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Tracked monthly sales to generate reports for business development planning.
- Maintained professional network of potential clients and business opportunities.
- Achieved company growth and brand development through market expansion and sales.
- Analyzed business and sales targets using critical problem-solving skills.
Collections Manager
Management Adjustment Bureau
Getzville, NY
07.1993 - 12.1996
- Managed accounts receivable, collections and credit activities for a large customer base.
- Developed procedures to ensure timely collection of payments from customers.
- Negotiated payment plans with customers in arrears or at risk of defaulting on payments.
- Resolved escalated disputes between customers and the company concerning collections matters.
- Trained new staff members on proper collection techniques, policies, and procedures.
- Monitored team performance metrics such as conversion rate, average time to collect payment.
- Collaborated with legal department to initiate litigation against delinquent customers when necessary.
- Maintained accurate records of all collection activities in accordance with local laws.
- Advised senior management on best practices related to collections policies.
- Provided guidance to junior staff members on how to handle difficult customer situations.
- Conducted periodic audits of customer accounts for compliance purposes.
- Established relationships with key contacts at major clients' organizations.
- Oversaw and trained new employees on collection methods, documentation requirements and performance strategies.
- Reached out to customers to discuss late payments and options for remitting amounts due.
- Managed daily posting of payments to customer accounts.
- Reached out customers to collect outstanding payments via one-time or negotiated installment methods.
- Conducted month-end balance sheet reviews and reconciled variances.
- Reviewed credit records to evaluate customer histories.
- Attended training on credit management and civil court practices to maintain up-to-date knowledge.
Outside Sales Representative
Intertech
Lockport, NY
04.1991 - 05.1993
- Researched potential clients, identified decision makers and developed relationships with them.
- Gathered data on competitors' products, prices, and sales techniques.
- Maintained knowledge of current product offerings and pricing structures.
- Developed and implemented sales strategies to increase revenue.
- Generated leads through cold calling, networking events, referrals.
- Negotiated contracts with customers to close deals in a timely manner.
- Created customized presentations for prospective clients based on their needs.
- Followed up with customers after sale and delivery to ensure satisfaction and resolve any issues that arise.
- Analyzed sales performance metrics such as conversion rates, average order size.
- Prepared detailed reports on sales activities including forecasts and budgets.
- Responded promptly to customer inquiries via phone or email.
- Met regularly with team members to discuss progress towards goals.
- Collaborated closely with internal departments to ensure successful execution of campaigns.
- Monitored industry trends and kept abreast of new developments in the marketplace.
- Demonstrated products to potential customers and answered questions to close sales.
- Conducted site visits to assess needs, demonstrate products and recommend strategic solutions for customer requirements.
- Educated customers on product features and technical details to highlight benefits.
- Followed up with customer to identify and resolve service, account or technical issues and maintain satisfaction.
- Negotiated prices and set up contracts to finalize sales agreements.
Soldier
US Army
02.1981 - 05.1986
- Maintained accountability of assigned equipment and supplies to ensure readiness for operations.
- Performed duties as a member of a security detail in support of high-level government officials.
- Developed operational plans for various missions in accordance with established regulations.
- Ensured compliance with applicable laws, policies, and regulations while executing operations.
- Supervised the maintenance of vehicles and other military equipment according to standards.
- Reviewed intelligence reports on enemy forces and planned countermeasures accordingly.
- Organized logistics for field exercises including transportation coordination and supply management.
- Acted as an initial point of contact between command staff members and subordinate units.
- Inspected living areas for safety hazards or health concerns related to sanitation issues.
- Led troops during live fire training scenarios using realistic terrain environments.
- Enforced safety protocols at all times while conducting hazardous tasks such as demolitions.
- Collaborated with medical personnel to provide medical aid when needed during operations.
- Followed orders and carried out mission directives with professionalism and compassion despite chaotic and emotionally stressful circumstances.
- Worked in small groups to accomplish complex goals within tight deadlines and standards.
- Displayed leadership in accomplishing assignments and learning new skills.
- Cultivated excellent worth ethic, dedication to duty and timeliness in work actions.
- Developed expertise in small arms use, care and accountability.
- Used rifles, machine guns and other weapons to suppress enemy forces during warfare.
- Provided tactical and technical guidance to facilitate unit duties.
- Performed inspections to keep equipment in working order.
- Used technical expertise and sound military judgment to learn and perform complex procedures.
- Responded immediately to routine and critical accidents, incidents and other emergencies.
- Operated, monitored and performed limited maintenance on mission-critical systems.
- Planned and conducted tactical and assault support missions.
Education
Bachelor of Science - Business Management
Colorado Technical University
Colorado Springs, CO08-2005
Associate of Science - Social Work
Niagara County Community College
Sanborn, NY06-1992
Skills
- Project Management
- Regulatory Compliance
- Staff Management
- Consulting
Affiliations
- Mentorship for young men with an emphasis on instilling self respect and a vision for a positive future...basic grooming to lay a foundation to build stronger relationships for tomorrow! Providing weekly contact to track educational progress to identify opportunities for improvement. The goal of this program is prevent bad behavior with positive training, to take our young men back from the streets and build future leaders not convicts and corps!
Accomplishments
- US Army-Basic training, Advance Individual Training (Radio Telecommunications Operations), Primary Leadership Development Course.....
- Various Ribbons, Medals and Unit Citations
References
References available upon request.
Timeline
Chief Executive Officer/Business Owner
GEORGE FAMILY FOODS LLC
05.2019 - Current
Store Manager
Rent A Center Warehouse & Retail Store
06.2001 - 07.2006
Sales Manager
Rent A Center Warehouse & Retail Store
08.2000 - 06.2001
Collections Manager
Management Adjustment Bureau
07.1993 - 12.1996
Outside Sales Representative
Intertech
04.1991 - 05.1993
Soldier
US Army
02.1981 - 05.1986
Bachelor of Science - Business Management
Colorado Technical University
Associate of Science - Social Work
Niagara County Community College
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