Summary
Overview
Work History
Education
Skills
Timeline
Generic

Eddie Gilliland

Tucson,AZ

Summary

Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving. Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes. Reliable employee seeking [Job Title] position. Offering excellent communication and good judgment. Reliable [Job Title] offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in [Type] areas and flexible with changing business needs. High-energy [Job Title] offering over [Number] years of [Industry] experience. Effectively boost add-on sales with good interpersonal communication skills. Dependable and adaptable with resourceful nature and conscientious approach. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

17
17
years of professional experience

Work History

Customer Service Cashier

Circle K
10.2023 - Current
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Redeemed coupons to discount purchases.
  • Counted money in drawers at beginning and end of each shift.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Answered product questions using knowledge of sales and store promotions.

Home Health CNA

NMSVH
02.2019 - 03.2023
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Performed light housekeeping tasks to maintain a clean, safe, and comfortable environment for patients at home.
  • Conducted regular vital signs checks, monitoring patients'' conditions and reporting any changes to medical staff.
  • Educated patients on proper nutrition, exercise, and self-care management techniques for better overall health.
  • Maintained accurate records of patients'' progress, appointments, and medications for efficient care coordination among healthcare providers.

Dietary Aide

NMSVHJ
01.2019 - 02.2023
  • Upheld efficiency of meal services by pre-setting tables before patients arrived.
  • Distributed food during busy peak periods to drive customer satisfaction.
  • Arranged tray and or table settings with proper tableware, condiments, and tray card.
  • Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Delivered nourishment and supplements to nurse station for distribution to specific residents.
  • Maintained strict levels of cleanliness for tables, floors, and prep areas.
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
  • Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
  • Participated in ongoing training programs to stay current on best practices in nutrition support services and foodservice operations.
  • Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
  • Improved patient satisfaction by providing high-quality meals tailored to their dietary needs and preferences.

Cook Manager

Apple Tree Education Center
02.2018 - 02.2019
  • Developed kitchen staff through training, disciplinary action, and performance reviews.
  • Ensured timely preparation of dishes for large events, coordinating efforts with front-of-house staff for seamless execution.
  • Conducted regular inventory audits to identify discrepancies and prevent stock shortages affecting menu availability.
  • Managed vendor relationships to negotiate favorable pricing on ingredients while maintaining product quality standards.
  • Reduced food waste by implementing proper portion control techniques and monitoring inventory levels.
  • Enhanced kitchen efficiency by streamlining prep processes and optimizing ingredient usage.
  • Assisted in menu planning by researching industry trends, analyzing customer feedback, and recommending recipe adjustments accordingly.
  • Boosted customer satisfaction ratings through consistent delivery of delicious meals prepared according to established recipes.
  • Adapted cooking methods to accommodate special dietary requests without compromising dish integrity or taste.
  • Upheld strict food safety guidelines to minimize the risk of contamination or illness resulting from improper handling practices.
  • Maintained a high standard of cleanliness, ensuring a safe and sanitary work environment for staff and customers.
  • Streamlined kitchen workflow for increased productivity, assigning specific tasks based on individual strengths within the team.
  • Consistently met budgetary goals through careful management of food costs and labor expenses.
  • Maximized flavor profiles by expertly pairing ingredients, experimenting with various cooking techniques, and adjusting seasoning as needed.
  • Trained new hires on kitchen procedures, safety protocols, and recipe execution to maintain consistency in service quality.
  • Collaborated with other kitchen staff to ensure smooth operations during peak meal times.
  • Provided exceptional customer service by addressing diner concerns promptly and professionally.

Installer

ManKon Windows And Doors
04.2015 - 02.2018
  • Calculated materials and time needed for each job.
  • Inspected installations to check for functionality and maintain customer satisfaction.
  • Operated tools, equipment, and machinery according to safety standards.
  • Completed troubleshooting of malfunctions and diagnosed issues.
  • Laid out materials and system components to prepare for installation.
  • Installed complete systems at new residential and business construction sites.
  • Addressed client concerns professionally, demonstrating a commitment to excellent customer service throughout the installation process.
  • Completed projects within budget constraints through careful planning and resource management.
  • Ensured high-quality results by consistently following manufacturer specifications during installations.
  • Provided detailed documentation of completed work for accurate recordkeeping purposes, facilitating future maintenance or repairs as needed.

Installer

Doctor Dryrot
06.2007 - 04.2015
  • Calculated materials and time needed for each job.
  • Inspected installations to check for functionality and maintain customer satisfaction.
  • Operated tools, equipment, and machinery according to safety standards.
  • Completed troubleshooting of malfunctions and diagnosed issues.
  • Laid out materials and system components to prepare for installation.
  • Installed complete systems at new residential and business construction sites.
  • Enhanced customer satisfaction by providing timely and accurate installations.
  • Addressed client concerns professionally, demonstrating a commitment to excellent customer service throughout the installation process.
  • Completed projects within budget constraints through careful planning and resource management.
  • Ensured high-quality results by consistently following manufacturer specifications during installations.
  • Provided detailed documentation of completed work for accurate recordkeeping purposes, facilitating future maintenance or repairs as needed.
  • Supported customer satisfaction, providing detailed instructions and demonstrations on proper system operation.
  • Implemented quality control measures during installations, ensuring that each project met or exceeded client expectations and regulatory standards.
  • Developed and maintained professional relationships with customers and vendors to promote loyalty and referrals.

Education

Counseling

Post University
Waterbury, CT
02.2020

High School Diploma -

Manzano Christian School
Truth Or Consequences, NM
12.2019

ServSafe Certification - Culinary Arts

Gap Kitchen
Tucson, AZ
04.2017

Skills

  • Drawer Management
  • Merchandise Restocking
  • Customer Service
  • Product Merchandising
  • Payment Collection
  • Cash Handling
  • Customer Complaint Resolution
  • Guest Services
  • Retail Merchandising
  • Product Recommendations
  • Refund Handling
  • Customer Satisfaction
  • Telephone etiquette
  • Customer Relationship Management (CRM)
  • Empathy and understanding
  • Interpersonal skills
  • Sales techniques
  • Time management
  • Professional demeanor
  • Organizational skills
  • Cash handling expertise
  • Patience and composure
  • Attention to detail
  • Reliability and punctuality
  • Strong numeracy
  • Customer focus
  • Problem-solving abilities
  • Adaptability and flexibility
  • Excellent communication
  • Teamwork and collaboration
  • Active listening
  • Positive attitude
  • Customer Relations
  • Inventory Stocking
  • Customer Assistance
  • Cash Drawer Balancing
  • Cash Register Systems
  • Problem-Solving
  • Price Identification
  • Policies and Procedures
  • Cash Register Operation
  • Adaptable and Flexible
  • Security Monitoring
  • Purchase Assistance
  • Liquor Regulations and Compliance
  • Team Leadership
  • Return and Exchange Processing
  • Cash Handling and Management
  • Identification Checks
  • Store Merchandise Stocking
  • Creative Thinking
  • Staff Supervision
  • Basic Mathematics
  • Product Restocking
  • Price Verification
  • Coin and Currency Counting
  • Customer Transactions
  • Honest and Dependable
  • Employee Training
  • Credits and Refunds
  • Wire Transfers
  • Refunds and Exchanges

Timeline

Customer Service Cashier

Circle K
10.2023 - Current

Home Health CNA

NMSVH
02.2019 - 03.2023

Dietary Aide

NMSVHJ
01.2019 - 02.2023

Cook Manager

Apple Tree Education Center
02.2018 - 02.2019

Installer

ManKon Windows And Doors
04.2015 - 02.2018

Installer

Doctor Dryrot
06.2007 - 04.2015

Counseling

Post University

High School Diploma -

Manzano Christian School

ServSafe Certification - Culinary Arts

Gap Kitchen

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Eddie Gilliland