Eddie Harris

Work History

Care Coordinator

Saginaw County Community Mental Health Authority

Saginaw, MI

06.2024 - Current

Answer telephones, schedule appointments, perform updating or scanning of consumer medical records
Collect biometrics and rooms consumers
Completes documentation in real time
Supports the appointment registration process for the co-located primary care provider (Great Lakes Bay Health Centers) and laboratory drawing services (Quest Diagnostics)
Provide self-screening tools to consumers, as directed, who are receiving services in the Health Home
Screening tools will be completed by consumers and returned to HHS
Consumer responses will be recorded in SENTRI in real time
Assist consumers who may need help in reading or understanding questions
Enhance health home services by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
Maintain accurate, real time, documentation in Sentri
Prioritizes responding to staff and consumer inquiries for assistance in navigating a wide array of health care services
Work with Health Home team members in a support role with the ability to prioritize and change job duties on short notice to fulfill the needs of the department
Provides information and direction to all consumers, visitors, and the general public in a prompt, courteous and professional manner at all times
Always maintain consumer confidentiality
Utilizes Supervisor for guidance and resolution of issues
Maintain current knowledgebase of SCCMHA offices, department heads, specific services available and locations of other community service agencies
Gives directions to consumers/visitors coming into the building
Assist consumers in coordinating transportation to and from appointments
Assists consumers in navigating the Community Mental Health System, including service array, consumer rights, and the appeals and grievance procedures
Performs secretarial/receptionist duties for the function of maintaining an effective Health Home department
Performs other duties as assigned by Supervisor
Work in conjunction with RN and respond to (clinic action request) per policy guidelines
Explain the process of medication review, assessments, or evaluations to consumers
Maintain clinic equipment and supplies
Adheres to the mission, vision, core values and operating principles of SCCMHA at all times

Clinical/Clerical Medical Assistant/ Cardiology

Covenant Healthcare

Saginaw, MI

08.2022 - 06.2024

The Clinical/Clerical role appropriately cares for patients of all ages; assists providers in procedures; accesses appropriate reference/resource manuals as needed; accurately documents all patient care interactions; performs assigned duties as scheduled and meets deadlines
The position requires the collection of patient data and appropriate communication of results; placing patient needs as a priority; empathizing with patients; maintaining strict confidentiality; remaining calm and composed in difficult situations; prioritizing and organizing to optimize available resources; adhering to policies and procedures and leading others by example
The Clinical/Clerical personnel demonstrates excellent customer service performance in that his/her attitude and actions are at all times consistent with the standards contained in the Vision, Mission and Values of Covenant HealthCare and the commitment to Extraordinary Care for Every Generation
Triages patients and patient phone calls per Covenant HealthCare policy and procedure
Obtains reason for patient visit and takes appropriate vital signs
Assists provider with procedures
Performs diagnostic procedures at the direction of the provider and completes controls as required by regulatory agencies
Coordinates x-rays, ultrasounds, labs, EKG's, etc., per physician standing order
Maintains medical records and clinical standards in compliance with regulatory agencies and Covenant HealthCare policies/procedures
Properly administers medications
Provides patient information regarding drug interactions
Follows regulations regarding narcotic storage and maintains medical inventory log
Assures medications have not expired
Assists patients in appropriate self-care techniques, providing pamphlets and instructions
Addresses patient questions and concerns following clinical protocols
Demonstrates awareness and sensitivity to patient rights
Under the guidance of the Practice Manager, assists in maintaining all CLIA, OSHA, HFAP and Corporate Compliance regulations
Functions with an awareness of safety issues
Demonstrates awareness of confidentiality and legal issues in all aspects of patient care
Meets or exceeds all competency requirement expectations

Youth Care Worker/ Behavioral Care

Wolverine Human Services

Vassar, MI

05.2022 - 04.2023

Continuously builds relational connection with the youth on the unit
Provides crisis intervention while upholding fidelity to program intervention models
Collaborate with the team, across units, and across departments to ensure child success and positive culture
Uphold unconditional positive regard for the children in care, separating the child from their behavior, in all interactions/conversations/notes/reports with and about youth
Ensures children's service and safety plans are effectively executed during assigned shifts
Provides immediate, appropriate, and kind redirection and correction for problematic behaviors among the youth in the unit, in accordance with TBRI principles
Maintain continuous visibility and accessibility for youth served
Provide court testimony and recommendations as needed
Contributes to child treatment planning
Uphold compliance with all regulations as required on the unit
Articulating and exemplifying the agency's treatment philosophy and values
Continuously improving performance
Gathers necessary information at the start of shift, and shares information at the end of shift, to ensure continuity of services
Advocates for the youth in the unit, including providing targeted support for individually assigned youth
Actively participates in weekly supervision
Attends and actively participates in group and building meetings
Supports team culture to be trauma informed, compassionate, and upholding children's and families dignity
Collaborate with family therapists and other personnel to assist with executing a family plan
Abide by licensing and contract obligations, including participating in audits, reporting and investigations as needed
Communicates timely with internal and external stakeholders with a high level of professionalism
Ensures all reporting and documentation are completed within the required agency and stakeholder systems (e.g
MiSACWIS, Relias, Paycor, CareLogic, etc.)
Ensures regular and punctual attendance for all assigned shifts
Identifies personal sensitivities/challenges and successfully self-regulates under pressure
Performs other duties related to the essential duties of the position and within the individual's capabilities as assigned by one's supervisor

Office Manager/Medical Assistant Rheumatologist

Sanjeev Prakash MD (On Call)

Saginaw, MI

08.2018 - 08.2022

Selects, trains/orients and assigns department staff (either directly or through subordinate supervisor)
Enforces standards of performance, evaluates performance, and initiates or makes recommendations for personnel actions
Responsible for the supervision of daily duties of employees engaged in activities related to accurate registration, insurance verification, and time of service collections
Develops department goals and objectives, and enforces policies and procedures for department that include clinical and revenue cycle functions, quality assurance, environmental, and infection control policies
Recommends department operating budget and ensures that department operates within budget
Ensures that Office Coordinators and Operations Supervisors maximize staff productivity through job assignments and cross training
Ensures that Office Coordinators and Operations Supervisors are properly trained and that their staff members are accurately cross-trained
Conducts analysis of daily operations and statistical satellite reports in order to make adjustment to any anticipated or unexpected changes from acceptable variances
Assists in developing fiscal twelve months projections of procedural/patient volumes, expense budgets, staff benefit cost analysis, capital equipment purchase projections, annual and long-term strategic plans and satellite business plans
Analyzes and details monthly productivity analysis reports, determining physician procedural utilization patterns, revenue cycle and clinic operations metrics
Directs maintenance of departmental facilities, equipment, supplies and materials in a condition to promote efficiency, health, comfort, and safety of patients and staff
Maintains professional growth and development through seminars, workshops, and professional affiliations to keep abreast of latest trends in field of expertise
Documents performance measures for productivity and quality and provides feedback and corrective action as needed

Student Medical Assistant (Externship)

Mid Michigan Health Cancer Center

Midland, MI

05.2021 - 07.2021

Patient Vitals
Venipuncture
Draw Blood
Patient Care
Charting
ETC
Port Access
Injections
Multi line telephone

Cashier/Customer Service

Travel Centers Of America

Saginaw, MI

10.2018 - 01.2020

Work in a fun, trusting environment focused on great customer service
Serve each customer courteously, quickly and efficiently with a sincere, positive, pleasant and enthusiastic attitude
Process transactions of customers on a point-of-sale (POS) register; maintain a clean, well-stocked food and beverage area
Order, receive, and unload product; Stock, organize, and rotate merchandise on planograms
Perform cycle counts ensuring inventory accuracy
Perform end of day reporting i.e
Register audits and safe counts
Assist with creating and managing the team's schedule
Trains lower-level cashiers on job duties and responsibilities
Prioritize your work according to the store and management needs
Know and follow safety guidelines and report potentially unsafe situations caused by team members and customers
Establish strong communication and rapport with leaders and co-workers
Perform other job-related duties as assigned

Assistant Store Manager

Express Stop

Saginaw, MI

01.2016 - 04.2019

Team up with the Store Manager to steer all store operations
Dive into recruitment, nurturing a skilled and enthusiastic store crew
Offer inspirational feedback, fostering a motivated work environment
Craft employee schedules, ensuring our station runs like a well-oiled machine
Take charge of inventory, from ordering to stocking, keeping us well-supplied
Maintain our station's sparkle, ensuring a safe and welcoming space for everyone
Manage key financial aspects, keeping us on the road to success
Step in for the Store Manager, ensuring smooth sailing even on their day off

Machine Operator

Hi tech steel treating

Saginaw, MI

06.2010 - 10.2013

Clean Metal Using Rotary Machine
Assemble Different Types Of Metal Into Containers To Enter Sand Blaster Machine
Polish Metal

Overview

Work History

Care Coordinator

Clinical/Clerical Medical Assistant/ Cardiology

Youth Care Worker/ Behavioral Care

Office Manager/Medical Assistant Rheumatologist

Student Medical Assistant (Externship)

Cashier/Customer Service

Assistant Store Manager

Machine Operator

Timeline

Similar Profiles

Miesha Little, BAMiesha Little, BA

Kelley FeltmanKelley Feltman

Kendall StoneKendall Stone

Jaden BoggsJaden Boggs

Shirley LewisShirley Lewis