Eddie Horton
Birmingham,AL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
ACH Specialist
Cadence Bank
09.2023 - Current
- Met production requirements as defined by position
- Established and maintained strong communications with customers and staff
- Processed ACH transactions in 3 windows for Cadence Bank.
- Developed outreach strategies and led engagement activities to address customer concerns and processing issues.
Care Center Support
Lake Homes Realty
03.2023 - Current
- Assists with recruiting and onboarding Real Estate agents throughout company's 30 state imprint.
- Research Real Estate laws for various states per agent request
- Responsible for tracking and reporting daily agent sales and customer engagement activity
- Provide frontline customer service for agents
- Responsible for training agents on company computer software
- Use Banking expertise as needed to facilitate more efficient business practices
Regulation E Investigator
First Horizon Bank
07.2020 - 09.2022
- Substantiated validity and admissibility of evidence and preserved data integrity for court hearings.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Provided exemplary level of customer service to clients and company personnel.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Delivered services to customer locations within specific timeframes.
Customer Service Manager
Whole Foods
07.2017 - 06.2020
- Standardized office structures and processes to promote collaboration and increased performance.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Created and reviewed invoices to confirm accuracy.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Regulation E Investigator
Wells Fargo
01.2015 - 07.2018
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Interviewed witnesses thoroughly, asking appropriate questions to ascertain critical details about each case.
- Summarized all key information regarding investigation into detailed report for delivery to client.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Provided exemplary level of customer service to clients and company personnel.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Delivered services to customer locations within specific timeframes.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Carried out day-to-day duties accurately and efficiently.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Used Microsoft Word and other software tools to create documents and other communications.
- Identified issues, analyzed information and provided solutions to problems.
Human Resource Specialist
DST Health Solutions
03.2005 - 04.2014
- Enhanced employee satisfaction by implementing streamlined HR policies and procedures.
- Reduced turnover rates by conducting thorough exit interviews and addressing employees'' concerns.
- Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
- Ensured compliance with federal, state, and local labor laws through regular audits and policy updates.
- Streamlined recruitment processes, expediting the hiring of qualified candidates.
Education
Bachelor of Arts - History
The University of Alabama
Tuscaloosa, AL12.1999
Skills
- Detection models
- Report filing
- Fraud detection
- Procedure review
- Effective communication
- Scheduling
- Team Leadership
- Employee Training
- Business Development
- Sales Reporting
- Operations Oversight
- Performance Appraisals
- Quality Management
- Product Knowledge
- Staffing Requirements
- Operations Support
Timeline
ACH Specialist
Cadence Bank
09.2023 - Current
Care Center Support
Lake Homes Realty
03.2023 - Current
Regulation E Investigator
First Horizon Bank
07.2020 - 09.2022
Customer Service Manager
Whole Foods
07.2017 - 06.2020
Regulation E Investigator
Wells Fargo
01.2015 - 07.2018
Human Resource Specialist
DST Health Solutions
03.2005 - 04.2014
Bachelor of Arts - History
The University of Alabama
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