Eddie Jackson
Columbus,OH
Summary
Dynamic and results-driven professional with a proven track record at Amazon, adept at enhancing customer satisfaction through meticulous route management and GPS navigation. Skilled in fostering client relationships and excelling in high-pressure environments. Demonstrates exceptional teamwork and problem-solving abilities, contributing to a significant increase in efficiency and repeat business.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Delivery Driver
Amazon
01.2020 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Expedited deliveries to meet customer deadlines and requirements.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
- Strengthened company reputation through polite and friendly interactions with customers during deliveries.
Landscaping Crew Member
Ohio Mulch
04.2021 - 01.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Developed expertise in operating various landscaping tools such as mowers, trimmers, blowers efficiently ensuring the safety of self and others.
- Adapted quickly to changing weather conditions while maintaining productivity levels in challenging environments.
- Removed and disposed of plant debris from work sites to keep areas safe and well-organized.
- Ensured client satisfaction through open communication addressing questions or concerns regarding project progress or results.
- Supported company''s reputation for excellence with high-quality workmanship on all projects, resulting in repeat business and referrals.
- Utilized power tools and landscaping machines to maintain outdoor areas.
Pool Builder
Sunburst
09.2021 - 11.2021
- Enhanced client satisfaction by delivering high-quality pool designs tailored to their specific needs.
- Improved pool construction efficiency by streamlining the building process and implementing best practices.
- Provided exceptional customer service by addressing concerns promptly and maintaining open lines of communication during all phases of a project.
- Conducted thorough site assessments and prepared detailed reports for accurate project planning and execution.
- Led skilled teams in constructing pools that exceeded industry standards for structural integrity, aesthetics, safety features, and functionality.
- Developed comprehensive training programs for new team members to facilitate smooth onboarding and ongoing skill development.
- Contributed to company growth by consistently meeting or exceeding assigned sales targets for custom pool projects.
- Consistently delivered projects within established timelines, resulting in increased client satisfaction rates and repeat business opportunities.
- Utilized innovative construction techniques to minimize environmental impact and promote sustainability in all aspects of pool design and installation.
- Followed instructions and safety protocols to prevent accidents and injuries.
- Assisted in digging, trenching and backfilling trenches and foundations.
- Moved and cleared debris from work sites to dispose of in designated areas.
- Loaded and unloaded materials onto trucks and trailers.
- Managed safe and efficient use of tools and equipment on construction sites.
- Dug trenches, backfilled holes and compacted earth to prepare for new construction.
- Mixed and poured concrete for variety of projects.
- Operated forklifts and boom lifts to complete various tasks.
- Cleaned and maintained tools, equipment and worksites.
- Loaded and unloaded materials and equipment onto and off construction sites.
- Used variety of hand and power tools to complete tasks.
- Followed instructions and safety protocols while operating machinery and equipment.
- Finished surfaces of woodwork or wallboard in houses and buildings with paneling, paint and hand tools.
Medical Assistant
SUN Behavioral
04.2017 - 11.2020
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Empowered patients through education on self-management techniques for chronic conditions.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Streamlined patient check-in process, reducing administrative burden for medical staff.
- Implemented patient education program on preventative care, enhancing community health awareness.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
Nation Football League
NFL
03.2005 - 09.2006
- Increased fan engagement through targeted social media campaigns and outreach initiatives.
- Recruited top talent for coaching positions, contributing to the overall success of teams within the league.
- Organized annual awards ceremonies to celebrate accomplishments and recognize outstanding contributions from players, coaches, staff members.
- Developed comprehensive onboarding materials for new coaches, ensuring they were well-prepared to lead their teams effectively.
- Collaborated with local schools and organizations to promote youth participation in the sport.
- Enhanced league performance by implementing effective team management strategies.
Education
Sports Management - Athletic Coaching
West Virginia University
Morgantown, WV2005
Bachelor Of Arts - Sports Management
Coffeyville CC
Coffeyville 06.2002
Bachelor In Arts - Sports Management
University of Washington
Seattle, WA2002
High School Diploma - Student
Fork Union Military Academy
Fork Union, VA11.2000
Skills
- Positive Attitude
- Customer Service
- Valid Driver's License
- Teamwork and Collaboration
- Attention to Detail
- Time Management
- Dependable and reliable
- Punctual and Reliable
- Problem-Solving
- Safe Driving
- Time management skills
- Loading and unloading
- Clean Driving Record
- GPS and route planning
- Route Management
- Safe Driving Record
- GPS Navigation
- Heavy Lifting
- Order picking and processing
- Map reading and navigation skills
- Roads and highways knowledge
- GPS Operation
- Vehicle Cleaning and Maintenance
- Delivery Scheduling
- Stocking and Inventory
- Traffic laws knowledge
- Forklift Operation
- Shipping and packaging
- Local routes understanding
- Complex Problem-Solving
- Cargo Handling
- Delivery recordkeeping
- Client Relationship Management
- Logistics knowledge
- Documentation And Reporting
- Order Verification
- Equipment Operation
- Payment Collection
- Shopping Orders
- Package scanning
- Local Delivery
- Skilled forklift operator
- Excellent sense of direction
- Multitasking
Certification
- Emergency Response Preparedness Certificate — Federal Emergency Management Agency(FEMA), OSHA, or other recognized bodies.
- First Aid/CPR/AED Instructor Certificate – American Red Cross or American Heart Association.
- OSHA Certified
- CPR/AED Certification
- First Aid Certification
Timeline
Pool Builder
Sunburst
09.2021 - 11.2021
Landscaping Crew Member
Ohio Mulch
04.2021 - 01.2022
Delivery Driver
Amazon
01.2020 - Current
Medical Assistant
SUN Behavioral
04.2017 - 11.2020
Nation Football League
NFL
03.2005 - 09.2006
Sports Management - Athletic Coaching
West Virginia University
Bachelor Of Arts - Sports Management
Coffeyville CC
Bachelor In Arts - Sports Management
University of Washington
High School Diploma - Student
Fork Union Military Academy
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