Years
Eddie Jackson
Farmington Hills,MI
Summary
Customer Service Specialist with over 20+ years in Management, Sales and Serving People with unparalleled Service. Over the past 17 years I've established and maintained a high quality business relationship with more than 150 companies. In addition to increasing weekly sales/rental volumes by more than 35% maxing out monthly sales bonuses. Although, my weakness is being an introvert I will always step to the plate to accomplish the targeted goal. I pride myself with having the strength for building and inspiring people through influence and connections, loving people and self development are my passions. My experiences has molded my Leadership, allowing me the charisma and ability to inspire, motivate, influence, and direct a team of leaders. My objective is not to only challenge myself with continuous growth and development opportunities, but to also take others on this continued growth journey with me. I am fully aware that any potential employer would benefit greatly not only from what I bring to the table, but because I'm humbled enough to prepare the table with the vision and goals of the company while learning to become better.
Overview
31
31
Work History
Life Insurance Broker
The Jackson Agency
Farmington Hills, MI
04.2020 - Current
- Analyzed customer needs and recommended life insurance policies accordingly.
- Conducted extensive research on various life insurance products and services.
- Fostered relationships with clients to ensure satisfaction with life insurance coverage.
- Educated clients about the features, advantages, and disadvantages of different types of life insurance policies.
- Attended conferences, seminars, and workshops to stay abreast of changes in the industry.
- Managed a portfolio of existing accounts while developing new business opportunities.
- Collaborated with underwriters to ensure proper risk assessment before issuing a policy.
- Communicated with clients to understand needs and identify best policies for each case.
- Sold life insurance policies via telephone and assisted other agents with underwriting.
- Pursued continued professional development through insurance workshops, course and webinars.
- Contacted prospective customers to present information and explain available services.
- Provided leadership and training for new agents regarding industry best practices and company policies.
- Achieved repeat business and referrals through personalized services.
- Motivated teams by providing recognition for outstanding performance or contributions made by individuals.
- Organized competitions among different departments or divisions within the organization to promote friendly competition.
Service Sales Representative
Cintas Corporation
Westland, MI
07.2006 - 06.2023
- Managed the Uniform Inventories and Sub Products of more than 150 individual companies weekly, Negotiated Mutual Annual Rental Agreements Renewals with CEO's and Key Decision makers, Increase Customer Retention, Maintained Vehicle according to D.O.T
- Safety Ordinances, Problem Solve all customer complaints, Increased Weekly Rental Volumes through cross sales, Safety Counsel Team Member
- Resolved customer complaints in a timely manner by identifying problems, researching solutions, and developing action plans.
- Assisted customers with product selection, order placement, billing inquiries, and other sales related issues.
- Analyzed customer feedback to identify opportunities for improvement in the customer experience.
- Developed strong relationships with customers through active listening and problem solving techniques.
- Communicated product features, benefits, pricing information to customers accurately and professionally.
- Generated leads from existing accounts through cross-selling products or services.
- Identified potential areas of improvement within existing processes and procedures for enhanced efficiency.
- Responded quickly to critical situations that required immediate attention from management.
- Followed up with clients regularly regarding their usage of our products and services.
- Increased profits by upselling and cross-selling to existing customers.
- Identified chronic customer issues by creating and maintaining customer complaint log.
President/Owner
A Clean Encounter, LLC
Metro Area, MI
11.2016 - 12.2018
- Operations Manager, New Account Development, Team Development, Site Supervisor, Administrator
- Managed daily operations of business, including hiring and training staff.
- Developed strategic plans to increase profitability and efficiency.
- Oversaw budgeting and financial management.
- Maintained relationships with existing clients by providing superior customer service.
- Developed policies and procedures for the organization.
- Provided direction and guidance to employees.
- Conducted performance reviews for employees on a regular basis.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Kept records for production, inventory, income and expenses.
- Interviewed, trained and supervised employees.
Management Trainee
Aarons
Southfield, MI
08.2005 - 07.2006
- Sales, Account Management, Display Coordinator
- Collaborated with senior management to ensure the successful implementation of projects.
- Resolved client issues by delivering excellent customer service and maintaining positive attitude.
- Resolved customer issues efficiently to build loyalty.
- Learned company processes, procedures and employee role functions.
- Shadowed managers to gain understanding of organizational expectations and management techniques.
- Maintained inventories through spot checks, complete physical inventory and reordering.
- Completed special projects under manager guidance.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Car Salesman
Mclaughlin Ford
Royal Oak, MI
05.2005 - 08.2005
- Generate Sales Leads, Cold Calling, Sales Closing
- Greeted customers in a friendly and professional manner.
- Provided detailed information about vehicles, including features, benefits, and warranties.
- Assisted customers in selecting the vehicle that best suited their needs and budget.
- Attended monthly meetings with managers to discuss upcoming promotions or initiatives.
- Followed up with customers to build long-term relationships and successful referrals.
Store Manager
Aldi Foods
Ferndale, MI
07.2001 - 05.2005
- Inspired, motivated and encouraged teamwork, Provided leadership, focus and direction for staff, Created a positive work environment through coaching, mentoring, and ensuring all personnel policies are followed, Initiated any disciplinary action deemed necessary and maintain proper documentation, Supervised accuracy of time sheets, making adjustments where necessary, Performed Physical Inventory Monthly, Maintained Inventory Levels and received purchase orders, Oversaw customer service issues, offering advice and options to keep the customer happy, Maintain store appearance and product presentation to company's standards, Reduced Inventory Loss
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Resolved customer complaints in a timely manner.
- Ensured compliance with safety regulations and company policies.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
- Managed daily banking activities such as deposits and withdrawals.
- Trained and mentored associates to teach daily tasks and procedures.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Co-Manager
Little Caesars Enterprises
Detroit
10.2000 - 07.2001
Assistant Manager
Rent-A-Center
Detroit
09.1997 - 10.2000
Lead E/R Registrar
Detroit Receiving Hospital
Detroit
07.1994 - 09.1997
Mail Sorter
Universal Standard Medical Laboratory
Southfield
08.1993 - 06.1994
Clerk
Mickey's Downtown
Detroit
06.1992 - 08.1993
Education
Some College (No Degree) -
University Of Phoenix
Livonia, MI/OnlineSkills
- Building Relationships
- Appointment Scheduling
- Client Service
- Client Retention
- Client Relationship Management
- Team Training and Development
- Insurance sales expertise
- Client relationship management
- Life insurance
- Client needs analysis
Social Media
www.linkedin.com/in/eddie-l-jacksonii-5631969a
www.twitter.com/@ELJackson_2
www.facebook.com/EddieLJacksonJr
www.facebook.com/eddieandsheilaj
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"You're only a failure if a failed attempt makes you quit!"
Bishop T.D. Jakes
Timeline
Life Insurance Broker
The Jackson Agency
04.2020 - Current
President/Owner
A Clean Encounter, LLC
11.2016 - 12.2018
Service Sales Representative
Cintas Corporation
07.2006 - 06.2023
Management Trainee
Aarons
08.2005 - 07.2006
Car Salesman
Mclaughlin Ford
05.2005 - 08.2005
Store Manager
Aldi Foods
07.2001 - 05.2005
Co-Manager
Little Caesars Enterprises
10.2000 - 07.2001
Assistant Manager
Rent-A-Center
09.1997 - 10.2000
Lead E/R Registrar
Detroit Receiving Hospital
07.1994 - 09.1997
Mail Sorter
Universal Standard Medical Laboratory
08.1993 - 06.1994
Clerk
Mickey's Downtown
06.1992 - 08.1993
Some College (No Degree) -
University Of Phoenix
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