Eddie King
Atlanta,GA
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service. Hardworking employee enthusiastic about learning field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Knowledgeable and dedicated customer service professional with extensive experience in industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Service Advisor
Rick Case Hyundai
12.2020 - 04.2024
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Developed estimates by costing materials, supplies, and labor.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
Service Advisor
Jim Ellis Hyundai
07.2016 - 12.2020
- Interpreted diagnostic results to provide accurate repair recommendations.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Documented problems and corrective actions to maintain records.
- Streamlined appointment scheduling for improved efficiency and increased daily appointments.
- Participated in continuous professional development activities to stay current with industry trends and enhance expertise.
- Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making.
Used Car Inventory Manager
Jim Ellis Hyundai
06.2015 - 07.2016
- Improved customer satisfaction by implementing efficient inventory management processes.
- Coordinated regularly scheduled inventory audits, ensuring accurate records and proper documentation of all vehicle transactions.
- Collaborated with sales team members, providing them with accurate information on available inventory to facilitate successful client interactions.
- Continuously evaluated industry trends and emerging technologies to identify opportunities for growth and improvement in used car operations.
Porter
Jim Ellis Hyundai
10.2014 - 06.2015
- Communicated with coworkers and managers about completed duties.
- Maintained a strong work ethic and punctuality, consistently arriving on time and prepared for each shift.
- Maintained a clean and welcoming environment for guests through regular cleaning of lobby, hallways, and restrooms.
- Cleaned and organized building areas as required.
- Performed cleaning and maintenance duties as directed.
- Maintained building exteriors for professional, clean presentation standards.
- Assisted in event set-up and tear-down, ensuring timely execution and seamless transitions between events.
- Stored supplies safely and securely to prevent theft and damage.
- Greeted guests with warmth and professionalism for friendly, helpful service.
- Upheld company standards for appearance by wearing designated uniform and maintaining professional demeanor at all times.
Education
GED -
American Academy Eagle
Miami, FL06.2012
Skills
- Customer Service
- Computer Skills
- Multitasking and Organization
- Vehicle assessment
- Strong Work Ethic
- Listening Skills
- Attention to Detail
- Excellent Communication
- Service Estimates
- Service Recommendations
- Team player mentality
- Technical knowledge
- Handling Customer Complaints
Timeline
Service Advisor
Rick Case Hyundai
12.2020 - 04.2024
Service Advisor
Jim Ellis Hyundai
07.2016 - 12.2020
Used Car Inventory Manager
Jim Ellis Hyundai
06.2015 - 07.2016
Porter
Jim Ellis Hyundai
10.2014 - 06.2015
GED -
American Academy Eagle
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