Hi, I’m
Eddie Lewis
Philadelphia,PA
Summary
Customer Service Specialist with a proven record of enhancing customer satisfaction through exceptional service delivery and effective issue resolution. Demonstrated expertise in corporate communication, sales support, and branding, complemented by strong writing and editing skills. Adept at building relationships with diverse audiences while thriving in high-pressure environments to drive positive business outcomes.
Overview
6
years of professional experience
1
Certification
Work History
Overpaid EntertainmentPhiladelphia, USA
Social Media Manager
11.2024 - Current
Job overview
- Post pictures and videos of content on the timeline and in stories.
- Oversee media relations.
- Producing authentic content.
- Marketing and promoting artists and producers.
- Scheduling sessions and photoshoots.
RHD Mainstay PhiladelphiaPhiladelphia, USA
DSP (Direct Support Professional)
08.2022 - 12.2024
Job overview
- Direct care for consumers.
- Scheduling
- OneNote documentation.
- Administering meds.
- Trainings
Greater Philadelphia Health ActionPhiladelphia, USA
Customer Service Representative
03.2021 - 11.2023
Job overview
- Check in clients.
- Scheduling
- Ensured compliance with all applicable laws and regulations related.
- Reviewed patient records to determine appropriate referrals based on medical insurance.
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding response.
The Westin HotelWilmington, USA
Housekeeping/Front Desk
03.2019 - 09.2021
Job overview
- Greet and check in guests, nd promoting exceptional customer service.
- Assisted with guest inquiries.
- Coordinate with housekeeping staff to ensure that timely room turnovers and cleanliness standards were met.
- Resolved guest complaints independently.
- Stock and replenish supplies, such as toiletries, towels, and bedding, to ensure guest satisfaction.
- Check-in/check-out schedules.
- Respond promptly to guest requests.
Education
University of PittsburghPittsburgh, PA
Bachelor of Arts from Communications
05.2018
Skills
- Caregiving
- Search Engine Optimization (SEO)
- Team management
- Project scheduling
- Customer service
- Social Media Management
- Medication administration
- Media relations
Certification
- First Aid Certification
- Driver's License
References
References available upon request.
Timeline
Social Media Manager
Overpaid Entertainment
11.2024 - Current
DSP (Direct Support Professional)
RHD Mainstay Philadelphia
08.2022 - 12.2024
Customer Service Representative
Greater Philadelphia Health Action
03.2021 - 11.2023
Housekeeping/Front Desk
The Westin Hotel
03.2019 - 09.2021
University of Pittsburgh
Bachelor of Arts from Communications
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