Eddie Lopez
Riverdale,CA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Dairy Manager
Sprouts Farmers Market Inc, Grocery
09.2022 - Current
- Restocked cases with new merchandise and removed expired items for proper disposal.
- Answered questions from customers and discussed new products placed in dairy cases.
- Delegated tasks and gave direction to team of 5 employees within dairy department.
- Placed supply orders, restocked supplies and merchandised products for purchase by customers.
- Worked closely with employees to improve practices, techniques and safety choices, optimizing performance, and minimizing waste.
- Managed operational records, administrative needs and marketing plans to promote business and strengthen revenue streams.
- Checked department signage and confirmed proper pricing, making sure sale items accurate.
Income Tax Preparer
Self-employed
11.2020 - Current
- Completed and filed returns with tax departments at local, state, and federal levels.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Contacted IRS or other relevant government organizations on behalf of client to address issues related to tax self-preparation.
- Prepared tax returns for clients in various industries according to government regulations and requirements.
- Offered clients recommendations to reduce tax liabilities.
- Identified potential audit red flags to minimize risk of IRS audits.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Calculated estimated tax payments for clients.
Certified Notary Public
Self-employed
03.2020 - Current
- Followed proper protocol when notarizing documents, verifying signatures and dates for compliance.
- Checked documents for accuracy and correct signing before notarizing.
- Checked documents and identifying credentials for all parties.
- Updated journal with names and dates for permanent record.
- Certified and attested power of attorney documents, acknowledgements and deeds.
- Looked for signs of fraud or coercion and refused notarization.
Small Business Consultant
Self-employed
11.2015 - Current
- Collaborated with stakeholders to identify business needs and data sources.
- Implemented business intelligence solutions to increase operational efficiency.
- Generated standard and custom reports to provide insights into business performance.
- Developed customized reports, summarizing and presenting data in visually appealing format.
Store Manager
Stater Brothers Markets
10.1985 - 10.2020
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Developed and implemented successful staff incentive programs to motivate employees.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Mitigated business risks by working closely with staff members and assessing performance.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Education
No Degree - Personal Income Tax
Pronto Income Tax School
OnlineNo Degree - Public Notary
Allied Notary School
Online06.
Associate of Arts - Business Administration
San Bernardino Valley College
San Bernardino, CA06.1985
Skills
- Scheduling and Time-Tracking
- Health and Safety Procedures
- Critical Thinking
- Providing Feedback
- Retail Industry Experience
- Employee Development
- Merchandise Quality Assurance
- Problem Anticipation and Resolution
- Merchandising
- Department Management
- Staff Coaching and Training
- Superior Work Ethic
- Customer Inquiries
- Merchandise Promotion and Display
- Shrinkage Prevention
- Departmental Procedures
- Records Organization
- Flexible Work Schedule
- Inventory Accuracy
- Delegation and Supervision
- Customer Engagement
- Recruitment and Training
Accomplishments
- Exceeded monthly store sales goals 12 months in a row.
- Recruited 2 successful new managers within one year.
- Supervised team of 75 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Exceeded monthly store safety goals 28 months in a row no workcomp or general lability claims.
Certification
- Income tax professional License
- CNP - Certified Notary Public
- Servsafe Manager Certification National Restaurant Association
Activities, golfing, fishing, camping
I'm an avid golfer with a handicap of 9, I enjoy play once or twice per week. I love fishing and camping in mammoth ca.
Additional Information
I take great pride in team building and bring out the bast in my crew. Customer service is the life blood of any company, I believe if you take care of your people they will take care of your customers.
Timeline
Dairy Manager
Sprouts Farmers Market Inc, Grocery
09.2022 - Current
Income Tax Preparer
Self-employed
11.2020 - Current
Certified Notary Public
Self-employed
03.2020 - Current
Small Business Consultant
Self-employed
11.2015 - Current
Store Manager
Stater Brothers Markets
10.1985 - 10.2020
No Degree - Personal Income Tax
Pronto Income Tax School
No Degree - Public Notary
Allied Notary School
Associate of Arts - Business Administration
San Bernardino Valley College
- Income tax professional License
- CNP - Certified Notary Public
- Servsafe Manager Certification National Restaurant Association
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