Eddie Martin
Henderson,NV
Summary
Proven track record in enhancing customer satisfaction and streamlining loan processes, as demonstrated at Mortgage Pros. Leveraged strong negotiation skills and superior customer service to address client concerns, resulting in efficient loan pipeline management. Expert in problem-solving and maintaining confidentiality, contributing to significant improvements in client service delivery.
Overview
27
27
years of professional experience
Work History
Mortgage Broker
Mortgage Pros
01.2001 - Current
- Managed loan pipelines efficiently, promptly addressing any issues or concerns that arose during the mortgage process.
- Assessed clients' financial data to determine loan suitability.
- Explained entire mortgage loan process to borrower.
Auto Sales
Honda North
01.2000 - 01.2001
- Conducted comprehensive vehicle presentations and test drives for potential buyers.
- Maintained up-to-date knowledge of inventory, including features, specifications, and pricing.
- Participated in ongoing training to stay current with industry trends and best practices.
Loan Officer
Provident Mortgage
03.1997 - 01.2000
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Maintained strict confidentiality of bank records and client information.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Submitted loan applications to underwriter for verification and recommendations.
Education
Some College (No Degree) -
First Tuesday
Los Angeles, CaSkills
- Strong negotiation skills
- Customer service and support
- Superior customer service
- Effective problem solving
Timeline
Mortgage Broker
Mortgage Pros
01.2001 - Current
Auto Sales
Honda North
01.2000 - 01.2001
Loan Officer
Provident Mortgage
03.1997 - 01.2000
Some College (No Degree) -
First Tuesday
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