Eddie Newman

• Managed daily operations, ensuring optimal inventory levels and product availability.
• Developed staff training programs to enhance team performance and customer service skills.
• Implemented process improvements resulting in more efficient workflow and reduced operational delays.
• Oversaw scheduling and labor management to align staffing with peak business hours.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Wrote service managed all aspects of the service dept.

• Managed daily service operations, ensuring high-quality customer interactions and satisfaction.
• Coordinated service appointments, optimizing technician schedules to improve efficiency.
• Trained and mentored new service staff, fostering skills in customer service and technical knowledge.
• Implemented process improvements that enhanced workflow efficiency in the service department.
• Resolved customer complaints promptly, maintaining the dealership's reputation for excellent service.
• Monitored inventory levels of parts and supplies, ensuring availability for timely repairs and services.
• Resolved customer complaints in professional and timely manner.

• Provided exceptional customer service by addressing inquiries and resolving concerns efficiently.
• Coordinated vehicle maintenance schedules to optimize service workflow and enhance customer satisfaction.
• Utilized dealership management software to track service orders and maintain accurate records.
• Collaborated with technicians to ensure timely completion of repairs and services for customers.