Summary
Overview
Work History
Education
Skills
Timeline
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Eddie Ochoa

Downey,CA

Summary

Adept at driving operational success, I leveraged leadership and forklift certification at King Hawaiian to enhance product quality and efficiency. Skilled in problem-solving and communication, I spearheaded cross-functional teams, achieving significant process improvements. My bilingual ability and attention to detail fostered a customer-centric environment, contributing to a notable increase in customer satisfaction and team performance.

Overview

22
22
years of professional experience

Work History

Operator

King Hawaiian
01.2021 - Current
  • Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.
  • Actively participated in cross-functional teams, contributing valuable input on process improvements and best practices for overall operational success.
  • Inspected products and machines to maintain quality and efficiency.
  • Performed inspections and routine maintenance on equipment.
  • Investigated processing errors and malfunctions, resolving issues with minor machine repairs.

Carriage Driver

Food Safety Net Services California
01.2021 - Current
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Ensured passenger safety with thorough pre-trip inspections and diligent attention to traffic conditions.
  • Developed deep knowledge of local routes and area destinations.
  • Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.

Store Owner

8A Clothing Store
02.2019 - 03.2022
  • Interacted well with customers to build connections and nurture relationships.
  • Maximized profitability by periodically re-evaluating product pricing based on supplier costs, competitor prices, and customer demand.
  • Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
  • Boosted sales revenue with targeted promotions that capitalized on seasonal trends and consumer preferences.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.

Store Manager

Big 5 Sporting Goods
06.2010 - 02.2018
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Assistant Manager

T Mobile
06.2003 - 10.2010
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.

File Clerk

LAW OFFICE OF CLAUDIA L PHILLIPS
06.2002 - 01.2004
  • Restored old files and archived completed files for future reference.
  • Examined, categorized, and sorted incoming documents.
  • Streamlined office operations with the timely distribution of important documents to relevant departments.
  • Operated office equipment to scan and copy documents.
  • Created and printed labels for well-organized filing.

Education

High School Diploma -

William Howard Taft High School
Woodland Hills, CA
06.2003

Skills

  • Forklift Certified
  • Bilingual
  • Leadership
  • Work Ethic
  • Communication
  • Problem solving
  • Adaptability
  • Attention to detail

Timeline

Operator

King Hawaiian
01.2021 - Current

Carriage Driver

Food Safety Net Services California
01.2021 - Current

Store Owner

8A Clothing Store
02.2019 - 03.2022

Store Manager

Big 5 Sporting Goods
06.2010 - 02.2018

Assistant Manager

T Mobile
06.2003 - 10.2010

File Clerk

LAW OFFICE OF CLAUDIA L PHILLIPS
06.2002 - 01.2004

High School Diploma -

William Howard Taft High School

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Eddie Ochoa