Summary
Overview
Work History
Education
Skills
Timeline
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Eddie Pena

Benton,LA

Summary

Proven leader and effective communicator, adept at multitasking and enhancing customer experiences. At Firehouse Subs, spearheaded team collaboration, significantly improving shift efficiency. Skilled in guest service and inventory management, consistently ensuring operational excellence. Demonstrates unparalleled reliability and a commitment to maintaining high standards of service.

Overview

1
1
year of professional experience

Work History

Crew Member

Brister's Smokehouse Bbq
10.2024 - Current
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Cleaned and maintained all areas of restaurant to promote clean image.

Server

California Roll and Sushi
12.2023 - 08.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Night Supervisor

Firehouse Subs
10.2023 - 12.2023
  • Developed strong relationships with staff members through effective communication and leadership efforts.
  • Collaborated with daytime supervisors to develop strategies for improved efficiency across all shifts.
  • Facilitated smooth shift transitions by maintaining open communication between day and night teams.
  • Managed inventory control, ensuring adequate supplies were available for nightly operations.
  • Maintained compliance with company standards by monitoring employee adherence to policies during the overnight hours.
  • Addressed customer complaints swiftly, resolving issues in a professional manner to promote positive experiences during nighttime hours.

Education

High School Diploma -

Benton High School
Benton
05-2024

Skills

  • Customer service
  • Cleaning
  • Self-discipline
  • Interactive communication skills
  • Leadership qualities
  • Verbal and written communication
  • Reliability and punctuality
  • Guest service
  • Team leadership

Timeline

Crew Member

Brister's Smokehouse Bbq
10.2024 - Current

Server

California Roll and Sushi
12.2023 - 08.2024

Night Supervisor

Firehouse Subs
10.2023 - 12.2023

High School Diploma -

Benton High School

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Eddie Pena