Summary
Overview
Work History
Education
Skills
Timeline
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EDDIE PERKINS

Dallas,Tx

Summary

Highly detail-oriented and professional individual with a tenacious approach to administration. Strong communication, organizational, integrity, and flexibility skills. Successfully implemented a secure understanding of various concepts and ability to apply these skills effectively in a stable work environment. Eager to develop alongside the company and become a valuable asset.

Overview

10
10
years of professional experience

Work History

Debt Settlement Investigator

Beyond Finance
01.2019 - 01.2022
  • Work directly with creditors, agencies, and law offices to resolve delinquent accounts and negotiate the best possible settlement for our clients' unsecured debt
  • Slashed payroll/benefits administration cost 30% by negotiating pricing and fees, while ensuring the continuation and enhancements of service
  • Employ a high level of time management and multitasking ability in order to effectively manage and investigate account queues for both company and client success
  • Consistently display passion for helping people with an outstanding focus on the clients' needs
  • Provide financial guidance to clients on areas in which action may be required to stay within budget.

Customer Service Representative

AT&T
01.2018 - 01.2019
  • Data driven problem solving, bill review and correction, credit reports, and research fraud claims by operating multiple systems such as Rio, OPUS, and CRM to provide world-class customer experience
  • Lead and assist representatives with retaining customers, product knowledge, and site-wide informational that assist with data driven metrics of 500+ agents
  • Increase productivity and effectiveness of the center's agent development program.

Supervisor

CONDUENT
01.2012 - 01.2018
  • Manage a team of 300+ agents through constructive coaching and administration
  • Built employee rapport through expert resolution of conflicts, issues, and concerns
  • Maintaining up-to-date knowledge of Conduent and the client Humana's policies concerning employee regulations, ethics and compliance, and overseeing the enforcement of corrective action with employees while ensuring that it is administered with fairness and non-bias
  • Utilizing Verint to track the progress and metric statistics of all customer care representatives
  • Oversee the recruitment, screening, placement, training, coaching,supervising, and stewardship of Conduent's onboarding and leadership progression.

Education

72 Credit Hours Completed - Sociology

Southern University And A & M College
Baton Rouge, LA

Skills

  • Tactful
  • Attentive
  • Hospitality
  • Flourish in team work
  • Optimal organization
  • Easily adaptable to different and new settings
  • Effective Communication
  • Quick in decision making
  • Report Development
  • Data review

Timeline

Debt Settlement Investigator

Beyond Finance
01.2019 - 01.2022

Customer Service Representative

AT&T
01.2018 - 01.2019

Supervisor

CONDUENT
01.2012 - 01.2018

72 Credit Hours Completed - Sociology

Southern University And A & M College

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EDDIE PERKINS