Compassionate professional in healthcare patient relations, known for high productivity and efficient task completion. Possess specialized skills in conflict resolution, patient advocacy, and health information privacy practices. Excel at communication, empathy, and problem-solving to enhance patient satisfaction and support healthcare objectives.
Overview
13
13
years of professional experience
Work History
Sterile Processing Technician
Treasure Valley Hospital
04.2025 - Current
Wrapped trays, instrument packs, and sets.
Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.
Supported surgical teams effectively by preparing instrument trays according to procedure requirements.
Reduced risk of infections by maintaining a clean and sterile environment within the processing area.
Nursing Assistant
Saint Alphonsus Medical Center
09.2024 - 04.2025
Demonstrated excellent bedside manner and patient care, resulting in improved patient satisfaction ratings
Monitored patient progress and reported any changes in condition to the supervising nurse
Patient Advocate
Saint Alphonsus Medical Center
12.2023 - 08.2024
Provided emotional support to patients and their families during difficult times.
Collaborated with hospital staff members to ensure quality care was provided at all times.
Participated in community outreach events focused on educating individuals about healthcare options available in the area.
Provided follow-up care instructions to discharged patients or their caregivers.
Advocated for patients' rights when dealing with third party payers or other healthcare entities.
Medical Assistant
Boise Valley Asthma & Allergy Clinic
03.2023 - 12.2023
Provided assistance to medical staff in performing minor surgical procedures.
Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
Administered injections, medications and treatments as directed by the physician.
Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
Lead Optometric Technician
Family Eye Care Association
04.2022 - 03.2023
Analyzed test results in order to diagnose diseases of the eye, such as glaucoma or cataracts.
Provided patients with information on their overall ocular health and vision status.
Conducted diagnostic tests such as tonometry and pachymetry to measure intraocular pressure and corneal thickness.
Provided referrals when necessary to specialists who can provide additional services or treatments not available in the practice setting.
Performed comprehensive eye exams, including refractions and visual field tests.
Armored Crewman
US Army
07.2012 - 04.2022
Received specialized training on the operation of advanced weaponry systems used by armored divisions.
Performed maintenance and repair of armored vehicles, including checking engine oil levels, tire pressure and brakes.
Maintained and monitored communication equipment to keep systems ready for operation.
Trained and mentored new platoon members, providing assistance when needed and advising on how to perform daily duties.
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