Eddie Ramirez Vivar
Pineville,NC
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
10
10
years of professional experience
Work History
Business Development Representative
United Rentals
01.2023 - 11.2023
- Increased client base by identifying potential customers and initiating strategic outreach.
- Developed strong relationships with key industry partners for mutually beneficial collaborations.
- Delivered consistent revenue growth through effective negotiation of contracts and pricing strategies.
- Conducted market research to identify new business opportunities and target areas for expansion.
- Implemented CRM systems to streamline sales processes, enhancing team efficiency and productivity.
- Provided exceptional customer service, resulting in increased client satisfaction and repeat business.
- Consistently met or exceeded sales targets, contributing significantly to the overall success of the team.
- Trained and mentored junior sales representatives, fostering a supportive team environment and facilitating professional growth.
- Developed business pipeline using cold and warm techniques.
- Used SalesForce to handle current portfolio and prospective leads.
- Exceeded target individual average revenue goals month over month.
Business Development Manager
Armstrong Transport Group
04.2022 - 10.2022
- Contact new client acquisitions and business development
- Create own individual portfolio of accounts through research and prospecting while providing logistics solutions based on individual client needs
- Build long-term trusting relationships with clients
- Maintaining business relationships identify client needs and suggest appropriate products/service
- High quantity cold calling
- Collaborate with operations team to discuss pricing and solutions
- Maintain and expand your database of prospects
- Manage sales leads through company-provided CRM
- Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails
- Gathering client data and identifying the clients' organizational structure and decision-makers.
Account Manager
New Age Marketing
11.2021 - 04.2022
- Developing strong relationships with customers, Clear communication with not only customers but other employees as well, Leading my own team to common goals, being prompt and positive in and out the field
- Lead daily sales presentations
- Initiate new accounts through knowledgeable, warm attitude
- Present to potential new clients
- Schedule 2-5 appointments each week
- Recruit, train, and manage teammates
- Build high-level strategic relationships in local territory.
1st Assistant Manager
QuikTrip
10.2013 - 01.2021
- Senior-level Manager equipped with leadership talents
- Approached every day as a means to improve business operations
- Enhance customer satisfaction and increase employee retention
- Devoted to helping the business achieve both short and long-term goals
- Hire, onboard and train new employees, including instructing on food safety, customer service standards and operations
- Create weekly schedules based on predicted staffing needs, budget and employee requests
- Managed up to 2-3 employees during fast-paced shifts, delegating responsibilities to ensure customer satisfaction
- Maintained food safe environment by proactively identifying safety concerns and following proper procedures
- Addressed customer service concerns, resolving issues and ensuring exceptional experiences
- Complete monthly inventory, identifying over/understocking to improve ordering for next quarter
- Partnered with manager to create initiatives designed to motivate staff, increasing overall productivity and consistently exceeding weekly sales goals.
Education
Computer Science -
Central Piedmont Education Center
Charlotte, NC06.2014
Skills
- Business Relationship Management
- Lead prospecting
- Client acquisition
- Cold-calling
- Problem-solving abilities
- Adaptability
- Salesforce
- Staff Training
- CRM Management
- Analytical Thinking
- Customer Relationship Management
- Task Prioritization
Accomplishments
- Achieved monthly targets consistently, demonstrating a proven track record of surpassing performance objectives with unwavering reliability.
- Exceeded sales target by an additional 20%
- Top 5 sales market team in 2023 3rd Quarter
- Pioneered the development of an innovative sales pitch format, revolutionizing our approach to client engagement and driving remarkable results.
- Rectified a significant contractual oversight pertaining to equipment, resulting in the negotiation and acquisition of an even more substantial agreement
Quote
“When the student is ready the teacher will appear. When the student is truly ready... The teacher will Disappear.”
Tao Te Ching
Timeline
Business Development Representative
United Rentals
01.2023 - 11.2023
Business Development Manager
Armstrong Transport Group
04.2022 - 10.2022
Account Manager
New Age Marketing
11.2021 - 04.2022
1st Assistant Manager
QuikTrip
10.2013 - 01.2021
Computer Science -
Central Piedmont Education Center