Summary
Overview
Work History
Education
Skills
Timeline
Generic

Eddie Ritchey

Katy

Summary

Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.

Overview

2026
2026
years of professional experience
3
3
years of post-secondary education

Work History

Server

Cracker Barrell Old Country Store
Katy
12.2024 - Current
  • Provided excellent customer service in a fast-paced dining environment.
  • Took and processed customer orders accurately and efficiently.
  • Maintained cleanliness and organization of dining area and tables.
  • Maintained cleanliness and organization of dining area and tables.
  • Assisted in training new servers on standard operating procedures.
  • Managed cash register operations and handled customer payments securely.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.

Data processing operations Mgr

Nevada Banking Company
Reno
08.2000 - 08.2002
  • Managed daily operations, ensuring compliance with banking regulations and policies.
  • Coordinated team schedules to optimize workflow and enhance service delivery.
  • Implemented process improvements to streamline operations and reduce inefficiencies.

Asst. Vice President Informations Systems

First Bank & Trust Company
Beaumont
01.1982 - 11.1998
  • Supported daily banking operations by managing customer inquiries and transactions.
  • Assisted in preparing and organizing financial reports for management review.
  • Maintained accurate filing systems for sensitive client information and records.
  • Collaborated with team members to streamline administrative processes and procedures.
  • Trained new staff on operational procedures and customer service standards.
  • Greeted visitors, clients and guests in a professional manner.
  • Organized and maintained filing systems for documents and records.
  • Entered data into databases accurately and efficiently.
  • Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.
  • Gathered and sorted data for reports and files.
  • Archived confidential material using established procedures.
  • Scheduled meetings, appointments and travel arrangements for staff members.

Senior Customer Service Specialist

Jack Henry & Associates
Monett
  • Assisted clients with inquiries and issues through multiple communication channels.
  • Managed customer accounts, ensuring accurate information and timely updates.
  • Documented customer interactions in the company's CRM system for future reference.
  • Spoke to banks throughout the united states , providing them customer service on how to operate jack henry and associates banking software.

Education

Associate of Applied Science - Data Processing

Lamar University
Beaumont, TX
02.1983 - 05.1986

Skills

  • Customer service
  • Cash handling
  • Order processing
  • Employee training

Timeline

Server

Cracker Barrell Old Country Store
12.2024 - Current

Data processing operations Mgr

Nevada Banking Company
08.2000 - 08.2002

Associate of Applied Science - Data Processing

Lamar University
02.1983 - 05.1986

Asst. Vice President Informations Systems

First Bank & Trust Company
01.1982 - 11.1998

Senior Customer Service Specialist

Jack Henry & Associates