Eddie Robles
Long Beach,CA
Summary
Highly motivated individual enthusiastic about delivering superior customer service. Remains in tune with latest sales and marketing strategies. Possesses excellent track record in predicting and planning for new sales direction and market trends. Identifies new sales prospects and negotiate deals while maintaining high level of customer satisfaction. Oversees strategies and campaigns throughout product, service or concept lifecycle. Leads by example and inspire sales and marketing staff to perform at peak levels.
Overview
11
11
years of professional experience
Work History
Sales and Marketing Manager
Live Fit Apperal / Top Threads
01.2023 - Current
- Increased sales revenue by implementing targeted marketing strategies and effective sales techniques.
- Developed key account relationships for improved client retention and long-term partnerships.
- Improved brand visibility with well-executed promotional campaigns and engaging social media content.
- Optimized sales processes, streamlining procedures for increased efficiency and better customer service.
- Conducted market research to identify new business opportunities and stay ahead of industry trends.
- Negotiated contracts skillfully, achieving favorable terms that contributed to bottom-line results.
- Launched innovative products with strategic marketing plans that generated significant buzz within target markets.
- Increased market share by identifying untapped customer segments and developing tailored offerings to meet their needs.
- Managed sales promotions and marketing strategies on major social media sites.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Evaluated costs against expected market price points and set structures to achieve profit targets.
- Built relationships with customers and community to establish long-term business growth.
- Created and expanded sales presentations to new and existing customers increasing net sales revenue by 40% in sales.
Master Fit Specialist(Motorcycle Sales)
Huntington Beach Harley Davidson
02.2020 - 01.2023
- Increased motorcycle sales by establishing rapport with potential customers and understanding their needs.
- Enhanced customer satisfaction by providing knowledgeable advice on suitable motorcycles, gear, and accessories.
- Developed strong relationships with repeat clients through excellent communication and attentive service.
- Collaborated with team members to achieve monthly sales targets and maintain a positive work environment.
- Streamlined the sales process by efficiently managing paperwork, financing options, and registration requirements for customers.
- Improved showroom presentation by organizing inventory, creating appealing displays, and maintaining cleanliness standards.
- Contributed to dealership growth by proactively seeking out new leads and attending local motorcycle events.
- Expanded customer base through targeted marketing efforts, including social media promotion and email outreach.
- Boosted overall revenue by upselling additional services such as extended warranties, maintenance packages, and insurance policies.
- Assisted in training new hires on dealership policies, sales techniques, and product offerings to ensure a cohesive team approach.
- Negotiated favorable deals for both customers and the dealership by finding mutually beneficial solutions during the sales process.
- Acted as a liaison between customers and service department personnel to address any post-sale concerns or issues promptly.
- Demonstrated exceptional interpersonal skills when dealing with diverse clientele from various backgrounds or levels of experience in motorcycling.
- Participated in ongoing professional development opportunities to stay current on industry trends and enhance sales skills.
- Provided outstanding customer service by addressing concerns, answering questions, and ensuring a positive overall experience.
- Built strong relationships with clients through attentive service and follow-up communication, resulting in repeat business.
- Assisted management in maintaining updated inventory records, ensuring timely product availability for customers.
Hotel Front Desk Manager
Golden Sails Hotel
03.2019 - 01.2020
- Enhanced guest satisfaction by managing front desk operations and providing exceptional customer service.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Resolved guest issues promptly, ensuring a positive experience for all hotel patrons.
- Trained new front desk staff members, improving overall team performance and knowledge.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Collected room deposits, fees, and payments.
- Completed late check-ins and directed guests to rooms and facilities.
- Maintained a professional and presentable front desk area, ensuring guests were greeted with a clean and welcoming environment upon arrival.
- Coordinated with sales department on group bookings, ensuring seamless communication between departments for optimal client experience.
- Supervised daily shift changes, ensuring smooth transitions between staff members at the front desk.
- Maintained accurate guest records, safeguarding sensitive personal information in compliance with privacy regulations.
- Supervised team of 8 front desk agents and helped to resolve issues arising during shifts.
Hotel Front Desk Supervisor
Cambria Hotel
04.2018 - 02.2019
- Enhanced guest satisfaction by managing front desk operations and providing exceptional customer service.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Resolved guest issues promptly, ensuring a positive experience for all hotel patrons.
- Trained new front desk staff members, improving overall team performance and knowledge.
- Collaborated with housekeeping and maintenance teams to ensure timely completion of tasks and room readiness.
- Monitored occupancy levels, adjusting room rates as needed to maximize revenue potential.
- Coordinated with sales department on group bookings, ensuring seamless communication between departments for optimal client experience.
- Handled escalated guest complaints professionally, working towards resolution while maintaining composure under pressure.
- Developed strong relationships with repeat guests by anticipating their needs upon arrival and providing personalized service throughout their stay.
- Utilized problem-solving skills regularly in addressing unforeseen challenges that arose during day-to-day operations at the hotel''s front desk area.
- Answered phone within 1 minute throughout shift, closely following strict guidelines for customer service and satisfaction.
Hotel Front Desk Clerk
Embassy Suite Hotel
03.2015 - 05.2018
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Streamlined reservations process for improved accuracy and guest experience.
- Assisted guests with inquiries and resolved issues promptly, ensuring positive feedback.
- Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
- Handled financial transactions accurately, ensuring proper billing and payment processing.
- Updated guest records with pertinent information to provide personalized service during their stay.
- Developed strong working relationships with colleagues, fostering teamwork and seamless service delivery across all departments.
- Provided exceptional customer service through active listening and empathetic communication, resulting in increased guest satisfaction ratings.
- Continuously updated knowledge of local attractions and events, providing informed recommendations to guests seeking leisure activities.
- Answered phone within 1 minute throughout shift, closely following strict guidelines for customer service and satisfaction.
Store Floater
Whole Foods Market Inc
02.2013 - 02.2015
- Boosted store efficiency by streamlining inventory management processes and implementing effective stock rotation strategies.
- Reduced employee turnover through focused staff development, training programs, and regular performance evaluations.
- Improved customer satisfaction levels by maintaining a well-stocked and organized store environment while addressing concerns promptly.
- Achieved consistent sales growth with targeted marketing campaigns, in-store promotions, and seasonal merchandise displays.
- Spearheaded community outreach initiatives to build brand awareness, foster goodwill within the local area, and increase foot traffic in the store.
- Championed energy-saving measures throughout the facility to reduce costs while supporting corporate sustainability goals.
- Enhanced customer satisfaction by providing efficient and attentive service during checkout transactions.
- Assisted with inventory management tasks, ensuring accurate product stocking and availability on shelves.
- Collaborated with team members to complete daily store operations efficiently and effectively.
- Conducted regular price checks, keeping pricing information up-to-date for accurate transactions.
- Worked closely with department managers to implement promotional strategies that drove increased traffic and sales within targeted categories or sections of the store.
- Efficiently processed returns or exchanges according to company policies, ensuring a satisfactory resolution for customers while minimizing potential losses for the business.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Communicated with customers and staff politely and professionally to uphold store standards.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
Education
Associate of Arts - Business
Santa Monica College
Santa Monica, CA06.2007
High School Diploma -
Culver City High School
Culver City, CA06.2003
Skills
- Performance Tracking and Evaluations
- Team Leadership
- Rapport and Relationship Building
- Sales Tracking
- Strategic Planning
- Sales Presentations
- Social Media Management
- Sales Quota Achievement
- CRM Management
- Operations Management
- Sales Process
Accomplishments
- 2 Time recipient of platinum status for harley davidson sales
- top 2 sales person in the nation
Affiliations
- motorcycle enthusiast
- musician
- Weight lifting
Languages
Spanish
Native or Bilingual
References
References available upon request.
Timeline
Sales and Marketing Manager
Live Fit Apperal / Top Threads
01.2023 - Current
Master Fit Specialist(Motorcycle Sales)
Huntington Beach Harley Davidson
02.2020 - 01.2023
Hotel Front Desk Manager
Golden Sails Hotel
03.2019 - 01.2020
Hotel Front Desk Supervisor
Cambria Hotel
04.2018 - 02.2019
Hotel Front Desk Clerk
Embassy Suite Hotel
03.2015 - 05.2018
Store Floater
Whole Foods Market Inc
02.2013 - 02.2015
Associate of Arts - Business
Santa Monica College
High School Diploma -
Culver City High School
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