EDDIE RODRIGUEZ

• Aligned IT resources strategically by prioritizing projects based on business impact analysis.
• Spearheaded onboarding for new national park businesses, integrating technology solutions to enhance operational efficiency.
• Mentor and manage and motivate diverse technical teams across various lines of business.
• Monitor and evaluate team performance, providing feedback and coaching for improvement.
• Maximize operational effectiveness to enhance the end user experience while insuring service improvements are done to minimize repeat issues.
• Create and maintain IT security policy, SLA’s, standard operating procedures and end-user training.
• Participate in budget planning process and manage IT infrastructure budget allocated across multiple business units.
• Negotiated contracts with external vendors for optimal pricing on essential hardware/software purchases and service agreements.
• Evaluated technologies for potential integration into existing infrastructure.
• Led a cross-functional team for successful IT project completion of MS Intune deployment across the enterprise and migration of MS licensing.
• Developed strategic technology plans to align with company goals and drive business growth.
• Fostered a culture of innovation by encouraging experimentation with new tools/technologies among team members.
• Served as primary decision-maker for internal technology spending, creating budget guidelines to reduce waste and decrease unnecessary upgrades.

I work with and direct 8 teams spanning multiple time zones in various IT disciplines across a broad spectrum of technologies.

• Migrated company from Google Workspace to Microsoft 365 and implemented endpoint management and security protocols.
• Lead new business acquisition of a new ski resort.
• Lead new business acquisition of a National Park concession
• Setup Teams to improve collaboration between branches and remote workers
• Setup an HRIS system to streamline onboarding and offboarding processes to increase standardization and improve employee experience
• Wrote policy, procedure and manuals governing internal IT use.
• Managed network and system performance by implementing alerting platforms for internal applications and external API driven third party applications.
• Coordinated with management teams to plan, develop, align and execute strategies that would meet POWDRs vision, mission and purpose.
• Led and assisted technical e-commerce upgrade projects for BUs by working and coordinating with consultants and developers for integrations.
• Controlled information technology operating budgets and cost and benefit analysis for IT spending initiatives.

• Oversaw IT department operations and training.
• Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
• Direct and manage IT initiatives, implementation of new technology, hardware, and software deployment for Woodward Camp in CA and PA
• Manage contracts, statements of work, and onboarding/offboarding of outside vendor.
• Manage, develop, and maintain documentation including departmental policies, procedures, contingency and continuity, and technical reports as it relates to IT operations and resort-supportive processes
• Ensure network security through appropriate controls, policies, and deployment of systems; perform regular audit.
• Ensure escalated service requests & service level agreements (SLAs) are handled in a timely manner

• Directed IT Department operational and strategic planning, including fostering innovation, project management, and organizing and negotiating allocation of resources.
• Developed and managed to budget multiple departmental IT budgets for both ongoing operations and system upgrade
• Worked effectively with various stakeholders (executives, department heads, end-users, vendors, or consultants) to define business and systems requirements
• Defined delivery and support plans for implementing appropriate information technologies
• Developed and implemented IT policies and procedure
• Demonstrated ability to work with diverse groups and difficult customer
• Managed data backups and disaster recovery operations for 500 person company
• Served as subject matter expert on proposed technology purchases.

• Maintained servers and systems to keep networks fully operational during peak periods.
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Configured hardware, devices, and software to set up work stations for employees.
• Collaborated with vendors to locate replacement components and resolve advanced problems.
• Translated complex technical issues into digestible language for non-technical users.

• Presented full range of banking services to individuals emphasizing personal financial counseling with superior customer service
• Assisted with training and developing existing and new team members in achieving branch sales goals while maintaining high customer service quality
• Cross sold consumer and business deposit products, lending, and retirement services
• Retained and expanded relationships with new and existing clients
• Supported Branch Manager in reaching operational goals, resulting in an above-average audit
• Represented bank in community outreach events

• Provided general customer service via business and residential sales, including cross-sales and upgrades
• Managed a 25+ door to door sales team
• Provided one on one and group training to teams all along southern states and east coast
• Coordinated with local businesses to create ongoing working relationships